ServiceNow Governance & Risk Analyst

Farmers-and-Merchants-Bank-of-Long-Beac; Seal Beach (CA); On-site; USD 43,000 - 70,000; Full time

Job summary

Farmers and Merchants Bank of Long Beach is seeking a ServiceNow Governance Analyst in Seal Beach, CA to support IT governance programs, policy and risk activities, and to engineer ServiceNow solutions for automation, data quality, and reporting.

The role focuses on CMDB administration, 1LOD risk testing, third-party risk support, and collaboration across IT teams to drive governance excellence and regulatory compliance.

Qualifications

• Bachelor's degree or equivalent combination of education and experience is required.
• Three (3) years of experience supporting IT governance, IT service management, asset management, risk management, or compliance functions.
• Three (3) years of hands‑on experience administering and maintaining IT policies, procedures, standards, and governance processes.

Responsibilities

• Assist with the design, development, maintenance, and enhancement of ServiceNow workflows, configurations, integrations, and automation solutions supporting IT governance processes.
• Administer and maintain the CMDB, including Discovery, Service Graph connectors, and related data sources to ensure data integrity, completeness, and accuracy.
• Support IT governance activities by maintaining IT policies, procedures, standards, risk assessments, control documentation, and governance repositories.
• Execute and document IT risk and control testing, validate control effectiveness and evidence, and support first line of defense (1LOD) risk management activities.
• Support third-party risk management processes, including SOC report reviews, CUEC monitoring, vendor certification requirements, and coordination with vendor owners on contracts and service agreements.
• Prepare documentation and reports for internal audits, external audits, and regulatory examinations while maintaining compliance with governance requirements.
• Participate in ServiceNow platform upgrades, patching, testing, technical documentation, and system enhancements to support operational effectiveness and regulatory expectations.
• Maintain and update IT governance collaboration sites, governance documentation, and reporting tools to promote effective communication and information sharing.
• Support IT communications related to change management, incident management, and other technology operational activities.
• Perform other duties and special projects as assigned.

Skills

IT governance

ITSM

ITAM

CMDB

ServiceNow

REST APIs

Data integration

Regulatory compliance

Policy & controls

Education

Bachelor's degree or equivalent

Tools

ServiceNow platform

Discovery

Service Graph connectors

Job description

Farmers and Merchants Bank of Long Beach is seeking a ServiceNow Governance Analyst in Seal Beach, CA to support IT governance programs, policy and risk activities, and to engineer ServiceNow solutions for automation, data quality, and reporting.

The role focuses on CMDB administration, 1LOD risk testing, third-party risk support, and collaboration across IT teams to drive governance excellence and regulatory compliance.