ServiceNow Functional Analyst

Vector Consulting, Inc; Herndon (VA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Vector Consulting, Inc. is seeking a ServiceNow Functional Analyst for a hybrid 12+ month government contract in Herndon, VA. The role involves assisting clients with ServiceNow HRSD modules, including system configuration, requirements gathering, and troubleshooting. Ideal candidates will have strong analytical skills and experience working with federal clients. This position offers an opportunity to contribute to impactful projects in a dynamic environment.

Qualifications

• 3-5 years experience with ServiceNow HRSD modules.
• Strong analytical skills for researching issues.
• Experience with federal clients and HR process improvements.

Responsibilities

• Assist clients in implementing and supporting ServiceNow HRSD modules.
• Develop system requirements specifications and test plans.
• Communicate effectively with clients and team members.

Skills

Customer Relationship Management

Analytical Skills

Problem-Solving

Education

Bachelor’s Degree

Tools

ServiceNow

Job description

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Vector Consulting is looking for an experienced ServiceNow Functional Analyst on a hybrid 12+ months renewable Government contract in Herndon, VA.

Position – ServiceNow Functional Analyst

Task Description:

As a ServiceNow Functional Analyst, you’ll assist clients in the implementation and support of Servicenow HRSD modules throughout the project lifecycle, activities include requirements analysis, system design, configuration, testing, troubleshooting, and working with team members on activities spanning all project phases. Additional tasks include developing system requirements specifications, test plans, and detailed system architecture and system design documentation. Candidates must communicate clearly and effectively with team members/leads and clients, demonstrate strong problem-solving skills and build confidence and trust with customers and team members.

Primary Job Duties:

Job Duty 1 with % of time – System Configuration – 30%

Job Duty 2 with % of time - Requirement Gathering – 20%

Job Duty 3 with % of time – Solution Design – 20%

Job Duty 4 with % of time - System Testing – 20%

Job Duty 5 with % of time – Troubleshooting – 10%

• Required Skills:Bachelor’s Degree
• Experience working with ServiceNow 3 – 5 years
• Excellent customer relationship management skills including ability to lead requirements gathering and grooming conversations with clients 3 - 5 years
• Strong analytical skills; ability to research ServiceNow HRSD issues and provide solution recommendations 3 - 5 years
• Engage with different client audiences including working groups, leadership, and end federal product users regarding various technical and non-technical toipcs such system process improvements, requirement definition, and change management 3 - 5 years
• Capacity and willingness to learn complex business rules and apply them to system processes and support 3 - 5 years
• Preferred Skills:Experience assisting with various areas such as Org Change Management, Functional Support, Requirement identification / gathering, program management, or other technical roles of complex projects
• Experience working with ServiceNow’s HRSD or ITSM Modules
• Experience working with or configuring ServiceNow’s Virtual Agent (e.g. NLU or GenAI versions)
• Experience with HC Shared Services and federal clients 3 -5 years
• Work supporting federal HC process improvement initiatives in various parts of the HR life cycle for several different federal agencies 3 - 5 years

Please respond with your resume in MS Word format.

Selected candidate will have complete background check.

About Vector: Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

“Celebrating 30 years of service”

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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