ServiceNow FSO & CSM Architect - Lead AI-Driven Solutions

highmetric; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Highmetric seeks a Senior Architect to lead the architecture and delivery of Financial Services Operations solutions on an enterprise workflow platform. You will translate business needs across policy servicing, claims, and customer service into scalable designs while guiding a team of engineers.

The role blends customer workshops, solution architecture, and delivery oversight, with emphasis on AI-assisted improvements and staying current with industry developments.

Qualifications

• Eight to twelve years of application development experience in SaaS, PaaS, or enterprise software.
• At least three years of platform experience with architecture and scripting.
• Hands-on delivery of Financial Services Operations solutions and customer service data models.
• Insurance industry experience, especially policy servicing and claims.
• Experience leading client solution delivery using Agile or Scrum.
• Strong problem-solving and communication skills.

Responsibilities

• Serve as technical lead for client programs and run workshops to define requirements.
• Design Financial Services Operations solutions reflecting customer needs and platform practices.
• Provide architecture, specs, and work items; monitor estimates and delivery quality.
• Lead, coach, and assign work to engineers.
• Coordinate with PMs on scope changes, deliver demos, docs, knowledge transfer.
• Use AI tools to improve work and stay updated on industry developments.

Skills

Solution architecture

Technical leadership

Agile / Scrum

Communication

Problem-solving

Team coaching

Tools

REST/Web services

SSO/SAML/LDAP

JDBC/ODBC

FTPS

Job description

Highmetric seeks a Senior Architect to lead the architecture and delivery of Financial Services Operations solutions on an enterprise workflow platform. You will translate business needs across policy servicing, claims, and customer service into scalable designs while guiding a team of engineers.

The role blends customer workshops, solution architecture, and delivery oversight, with emphasis on AI-assisted improvements and staying current with industry developments.