ServiceNow Engineer - ITIL/ESM, UI & Scripting (USC/GC)

Sonsoft Inc; Berlin (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Sonsoft, Inc. seeks a seasoned ITSM consultant to implement ITIL-based processes and deliver ServiceNow solutions for global clients.

The role requires strong UI skills (HTML5, XML, CSS), extensive RDBMS design experience (Oracle/MySQL/MSSQL), and hands-on development across multi-vendor environments. Travel for client engagements is expected.

Candidates should have 4+ years IT experience, ITIL certs, agility, and excellent analytical/communication skills.

Qualifications

• 4+ years overall experience implementing ITIL, Enterprise Service Management, Asset and Configuration Management.
• At least 2 years experience with ServiceNow.
• Strong working knowledge in ServiceNow Applications development.
• Strong working knowledge in UI (HTML5, XML, CSS) and CMS in SNOW.
• Design and development of RDBMS systems with Oracle, MySQL, MSSQL.
• Practical experience with agile methodologies/tools.
• Familiarity with Unix, Linux, Shell Scripting.
• ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy.
• Experience in working with multi-vendor development environment.
• Experience of working with ServiceNow platform for global customers.
• Experience of performance compliant design, sustainable solution architecture.
• Analytical and Communication skills.
• Planning and Co-ordination skills.
• Experience with project management.
• Experience and desire to work in a management consulting environment that requires regular travel.

Skills

ITIL

HTML5

XML

CSS

RDBMS design

Oracle

MySQL

MSSQL

Agile methodologies

Unix/Linux

Shell scripting

Multi-vendor environments

Global delivery

Performance architecture

Analytical skills

Communication skills

Planning & coordination

Project management

Travel readiness

Education

Bachelor's degree or foreign equivalent

At least 4-year experience in Information Technology

Tools

ServiceNow

Job description

Sonsoft, Inc. seeks a seasoned ITSM consultant to implement ITIL-based processes and deliver ServiceNow solutions for global clients.

The role requires strong UI skills (HTML5, XML, CSS), extensive RDBMS design experience (Oracle/MySQL/MSSQL), and hands-on development across multi-vendor environments. Travel for client engagements is expected.

Candidates should have 4+ years IT experience, ITIL certs, agility, and excellent analytical/communication skills.