ServiceNow Engineer: Cloud, DevSecOps & IdAM

Synergy ECP

New York (NY)

On-site

USD 80,000 - 250,000

Full time

14 days+

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Benefits offered by this job

Health benefits package

401K Retirement plan

Education program

Paid Time Off (PTO) and holidays

Job summary

Synergy ECP seeks a ServiceNow engineer to support a hybrid cloud environment with multi-cloud and on-prem solutions, ensuring secure, reliable operations. You will work with DevSecOps teams to deliver high-quality infrastructure and APIs, while maintaining documentation and governance across AWS and other platforms.

The role emphasizes CI/CD, automated testing, and collaboration within an Agile Scrum team.

Qualifications

2 - 10+ years of related software development, ServiceNow, or IT experience.
Expertise with ServiceNow utilizing CI/CD, test automation, and/or DevSecOps practices.
Strong administrative and engineering rigor.
Experience verifying and validating ServiceNow and integrated systems, including end-to-end and regression testing.
Experience with cloud architecture and system design (AWS preferred; Azure acceptable).
Strong technical documentation skills.
Familiarity with Agile methodologies.
Experience with DevOps tools such as Foreman, Terraform, Jenkins, and GitLab.
Experience with Selenium and automated test plan development for security and functional requirements.
Knowledge of customer security requirements and processes.
Experience maintaining and supporting ServiceNow components.
Experience with ServiceNow Discovery, Flow Designer, and SAM.
Experience with DevSecOps testing practices.
Strong understanding of Active Directory and LDAP.
Security requirements in secure environments.
Experience configuring monitoring and visualization tools such as Grafana and Splunk with ServiceNow.

Responsibilities

Create, deploy, and maintain ServiceNow infrastructure and related APIs for customer applications in an AWS cloud-based environment.
Create and maintain complex roles and permissions within ServiceNow to ensure data integrity and security.
Utilize DevSecOps tools including Foreman, GitLab, and Selenium to deploy, upgrade, and maintain platform changes.
Architect and maintain IdAM, Active Directory, and LDAP resources integrated with ServiceNow.
Work within complex modern cloud architectures.
Create and update technical documentation, including user guides, how-to guides, and infrastructure diagrams.
Prepare technical presentations for government stakeholders and senior leadership.
Collaborate effectively in a team environment.
Develop automated testing plans.
Support infrastructure spanning Linux and Windows environments.
Communicate effectively with technical and non-technical stakeholders, management, and customers.
Apply strong troubleshooting and problem-solving skills.
Instill engineering rigor, including configuration management and testing.
Contribute as part of an Agile Scrum development team.