Senior ServiceNow Engineer: Cloud & DevSecOps Lead

Socket.dev; Colorado Springs (CO); On-site; USD 100,000 - 200,000; Full time

Job summary

Synergy ECP, based in Maryland with a Colorado Springs location, seeks Senior ServiceNow Engineers to support a hybrid cloud environment across AWS, GCC-High, Azure, Google Cloud, and on-premises. You will design, deploy, and secure ServiceNow infrastructure, manage IdAM/AD/LDAP integration, and collaborate with DevSecOps teams to deliver high-quality solutions.

Role requires 5–10+ years in ServiceNow/IT, strong CI/CD, and testing expertise, with a focus on security in federal environments.

Qualifications

• 5 - 10+ years of related software development, ServiceNow, or IT experience.
• Bachelor's, Master's, or MBA in a related field (Computer Science, Engineering, Information Technology, STEM, etc.).
• Expertise with ServiceNow utilizing CI/CD, test automation, and/or DevSecOps practices.
• Strong administrative and engineering rigor.
• Experience verifying and validating ServiceNow and integrated systems, including end-to-end and regression testing.
• Expert troubleshooting and solution design skills.
• Experience with cloud architecture and system design (AWS preferred; Azure acceptable).
• Strong technical documentation skills.
• Familiarity with Agile methodologies.
• Ability to accurately decompose work into Jira stories.
• Experience with DevOps tools such as Foreman, Terraform, Jenkins, and GitLab.
• Experience with Selenium and automated test plan development for security and functional requirements.
• Knowledge of customer security requirements and processes.
• Experience maintaining and supporting ServiceNow components.
• Experience with ServiceNow Discovery, Flow Designer, and Software Asset Management (SAM).
• Experience with DevSecOps testing practices.
• Strong understanding of Active Directory and LDAP.
• Strong understanding of security requirements in secure environments.
• Experience configuring monitoring and visualization tools such as Grafana and Splunk with ServiceNow.

Responsibilities

• Create, deploy, and maintain ServiceNow infrastructure and related APIs for customer applications in an AWS cloud-based environment.
• Create and maintain complex roles and permissions within ServiceNow to ensure data integrity and security.
• Utilize DevSecOps tools including Foreman, GitLab, and Selenium to deploy, upgrade, and maintain platform changes.
• Architect and maintain IdAM, Active Directory, and LDAP resources integrated with ServiceNow.
• Work within complex modern cloud architectures.
• Create and update technical documentation, including user guides, how-to guides, and infrastructure diagrams.
• Prepare technical presentations for government stakeholders and senior leadership.
• Collaborate effectively in a team environment.
• Develop automated testing plans.
• Support infrastructure spanning Linux and Windows environments.
• Communicate effectively with technical and non-technical stakeholders, management, and customers.
• Apply strong troubleshooting and problem-solving skills.
• Instill engineering rigor, including configuration management and testing.
• Contribute as part of an Agile Scrum development team.

Skills

ServiceNow

DevSecOps

Cloud architecture

AWS

Azure

CI/CD

Automation testing

Active Directory

LDAP

Documentation

Security

Agile

Jira

GitLab

Terraform

Foreman

Selenium

Education

Bachelor's degree in Computer Science or related field

Master's degree or MBA in related field

Tools

Foreman

Terraform

Jenkins

GitLab

Selenium

Grafana

Splunk

Job description

Synergy ECP, based in Maryland with a Colorado Springs location, seeks Senior ServiceNow Engineers to support a hybrid cloud environment across AWS, GCC-High, Azure, Google Cloud, and on-premises. You will design, deploy, and secure ServiceNow infrastructure, manage IdAM/AD/LDAP integration, and collaborate with DevSecOps teams to deliver high-quality solutions.

Role requires 5–10+ years in ServiceNow/IT, strong CI/CD, and testing expertise, with a focus on security in federal environments.