ServiceNow Discovery & CMDB Specialist

Community Health Systems; Franklin (TN); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

Community Health Systems is seeking a ServiceNow Discovery Analyst to strengthen our CMDB and data quality across IT assets and services. You will configure Discovery, manage MID Servers and credentials, and align with the CSDM to deliver trusted data for operations and decision making.

You will collaborate with architects and owners, define discovery scopes, troubleshoot issues, and contribute to dashboards and metrics that show service health.

Qualifications

• 3+ years of hands-on ServiceNow development including CMDB and Discovery.
• Experience deploying MID Servers, credentials, and discovery probes/patterns.
• Strong CMDB data model knowledge, CSDM framework, CI lifecycle management.
• Proficiency in ServiceNow scripting: Business Rules, Script Includes, Glide APIs.
• Networking and virtualization concepts and infrastructure familiarity.
• CSA certification.
• Strong analytical, documentation, and communication skills.

Responsabilités

• Develop, configure, and maintain ServiceNow Discovery, MID Servers, and credential management
• Manage CMDB class structures, CI relationships, and reconciliation rules
• Ensure CMDB data quality, completeness, and compliance with the CSDM
• Troubleshoot discovery errors and CI population issues using logs, probes, sensors, and patterns
• Integrate with external data sources using Integration Hub, REST/SOAP APIs, or import sets
• Collaborate with stakeholders to define discovery schedules, scopes, and CI attributes
• Assist with Service Mapping and infrastructure dependency modeling as needed
• Participate in audits, compliance reviews, and service lifecycle management processes
• Support CMDB-related KPIs and dashboard development
• Contribute to platform upgrades, health monitoring, and lifecycle support of Discovery components

Connaissances

ServiceNow development

CMDB & Discovery

MID Servers

Scripting

CI lifecycle management

CSA certification

Analytical skills

Outils

Integration Hub

REST/SOAP APIs

Glide APIs

Description du poste

Community Health Systems is seeking a ServiceNow Discovery Analyst to strengthen our CMDB and data quality across IT assets and services. You will configure Discovery, manage MID Servers and credentials, and align with the CSDM to deliver trusted data for operations and decision making.

You will collaborate with architects and owners, define discovery scopes, troubleshoot issues, and contribute to dashboards and metrics that show service health.