ServiceNow Developer with AI agent experience

Tata Consultancy Services; Marissa (IL); On-site; USD 90,000 - 140,000; Full time

Job summary

Tata Consultancy Services in the United States is seeking a skilled ServiceNow Developer to support testing, documentation, and platform configuration. You will contribute to AI Agent product development and ensure quality across pilot projects.

This role requires collaboration across EMEA, APAC, and AMS teams in a fast-paced environment, with focus on designing, configuring, and validating AI agents and delivering reliable solutions.

Qualifications

• Experience with ServiceNow agents and platform configuration
• Ability to perform peer reviews, smoke testing, and troubleshooting
• Strong documentation and problem-solving skills

Responsibilities

• Develop and enhance AI Agent products, including design, configuration, and testing
• Refine agent logic, prompts, and behaviors for accuracy and reliability
• Collaborate across EMEA, APAC, and AMS teams in a fast-paced pilot environment

Skills

ServiceNow

Test support

Documentation & problem-solving

Job description

Job Description

Must Have Technical/Functional Skills

• ServiceNow Developer, Test support, Strong documentation and problem-solving skills
• Exposure in building ServiceNow agents, ServiceNow platform configuration, or technical design concepts
• AI enabled delivery, configuration, testing, and quality practices
• Comfortable performing peer reviews, smoke testing, and troubleshooting technical issues
• Ability to collaborate across EMEA, APAC, and AMS teams in a fast paced, pilot driven environment
• Strong documentation and problem solving skills

Development & Enhancement of AI Agent Products

Contribute to the development and enhancement of AI Agent products, including:

• Technical Design Agents
• Configuration (Config) Agent
• AI Testing and Quality focused agents

Support ongoing refinement of agent logic, prompts, and behaviors to improve accuracy, reliability, and usability.

Ability to collaborate across EMEA, APAC, and AMS teams in a fast paced, pilot driven environment

Strong documentation and problem solving skills

Salary Range: $90,000 - $140,000 a year