Senior Staff Software Engineer - Agent Development

ServiceNow; California (MO); On-site; USD 190,900 - 334,100; Full time

Benefits offered by this job

Equity (when applicable)

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow seeks an engineering leader to design and develop scalable software components with strong performance and reliability. You will own features from design through delivery, collaborating with product managers and building intuitive user experiences using modern UI frameworks.

You will mentor engineers, participate in design and code reviews, and contribute to comprehensive AI test strategies while advancing enterprise AI initiatives.

Qualifications

• 12 years of software engineering with strong fundamentals.
• Experience integrating AI into work processes and decision-making.
• Hands-on with designing and operating agentic systems in production.
• Production-grade Python experience.
• Experience with frontier AI SDKs (Anthropic, Google, OpenAI).
• Familiarity with RAG and retrieval patterns in production.
• Proven technical leadership: architecture ownership and mentoring.
• Experience with multi-agent coordination patterns (A2A, MCP).
• Familiarity with agent frameworks (LangChain, LlamaIndex).
• Experience shipping AI systems in enterprise software.

Responsibilities

• Design and develop scalable software components and UI features.
• Collaborate with product managers to translate requirements into architecture.
• Review designs, implement tests, and contribute to test strategies.
• Mentor engineers and foster a culture of learning.
• Lead production AI practices and governance.

Skills

AI integration experience

Technical leadership

Agentic systems design

Python proficiency

Production AI practices

Multi-agent coordination

AI observability tooling

Retrieval patterns (RAG)

LangChain/LlamaIndex familiarity

Tools

Python

Anthropic SDK

Google/OpenAI SDKs

LangChain

LlamaIndex

Job description

Role Overview

Join ServiceNow to design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. Collaborate with product managers to translate requirements into well‑architected solutions, owning features from design through delivery. Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer‑specific needs.

What You Will Do

Design and develop software components, collaborate with product managers, build user experiences, contribute to product design and implementation, integrate automated testing, participate in design and code reviews, develop comprehensive test strategies, mentor other engineers, and foster a culture of continuous learning and improvement.

Why It Might Be a Fit

To be successful in this role, you have experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. You should have a track record of technical leadership, architecture ownership, code quality bar‑raising, and mentoring engineers on production AI practices.

Requirements

• 12 years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving
• Hands‑on depth designing, shipping, and operating agentic systems in production
• Production‑grade Python
• Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI)
• Familiarity with RAG and retrieval patterns in production
• Track record of technical leadership: architecture ownership, code quality bar‑raising, and mentoring engineers on production AI practices
• Experience with multi‑agent coordination patterns (A2A, MCP)
• Familiarity with agent frameworks (LangChain, LlamaIndex, or similar)
• Prior experience shipping AI systems in enterprise software
• Experience with AI observability tooling (tracing, cost tracking, LLM‑specific monitoring)

Benefits

• Base pay of $190,900 - $334,100
• Equity (when applicable)
• Variable / incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs