ServiceNow Developer (Journeyman)

DecisionPoint | Cortek; USA; Remote; USD 110.000 - 160.000; Vollzeit

Zusammenfassung

DecisionPoint seeks two Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform for USMEPCOM ENLIST IT service-management. You will build workflows, service catalogs, CMDB functions, SLAs, knowledge management, dashboards, automations, and integrations.

These remote roles offer preference to candidates in or near Chicago and require collaboration with government stakeholders, testing, deployment, and continual improvement across the platform

Qualifikationen

• Must hold an Active Secret clearance.
• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field.
• Minimum of 6 years of relevant professional experience with ServiceNow.

Aufgaben

• Configure, customize, develop, test, deploy, and maintain ServiceNow capabilities.
• Translate requirements into scalable ServiceNow solutions.
• Develop catalog items, workflows, UI policies, and approvals.
• Configure Flow Designer workflows, integrations, and scheduled jobs.
• Support ITSM, CMDB, Knowledge, and Service Catalog capabilities.
• Create dashboards, reports, and performance analytics for stakeholders.
• Document configurations, designs, data mappings, and release notes.

Kenntnisse

Active Secret clearance

ServiceNow

6+ years experience

Ausbildung

Bachelor's degree in CS, IS, SW Eng, or related

Tools

ServiceNow Certified System Administrator

Jobbeschreibung

Overview

DecisionPoint seeks two Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform in support of the USMEPCOM ENLIST IT service-management operating model. These roles will develop and maintain workflows, service-catalog capabilities, Configuration Management Database functions, SLA/SLO controls, knowledge-management solutions, dashboards, automations, and system integrations.

The ServiceNow Developers will work with the ITSM / Service Management Lead, process owners, service owners, quality personnel, technical teams, and Government stakeholders to translate service-management requirements into secure, reliable, and maintainable platform capabilities. Successful candidates will support testing, deployment, documentation, troubleshooting, and continual improvement throughout the platform-development lifecycle.

These positions are remote, with preference given to candidates located in or near Chicago.

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

Duties & Responsibilities

The ServiceNow Developer will:

• Configure, customize, develop, test, deploy, and maintain ServiceNow platform capabilities supporting the ENLIST ITSM operating model.


• Translate functional, process, reporting, and integration requirements into scalable ServiceNow solutions.


• Configure and optimize incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management capabilities.


• Develop catalog items, record producers, order guides, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows.


• Configure Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules.


• Support Configuration Management Database design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement.


• Configure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting.


• Develop dashboards, performance indicators, reports, scorecards, and operational views for service owners, process owners, program leadership, and Government stakeholders.


• Configure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms.


• Develop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved integration methods.


• Implement role-based access controls, user criteria, groups, roles, permissions, and other platform-security configurations.


• Support service-portal, employee-center, self-service, and user-experience enhancements.


• Develop reusable scripts, components, configurations, and integration patterns that follow ServiceNow and program standards.


• Perform unit, functional, integration, regression, workflow, permissions, and data-validation testing.


• Support user-acceptance testing, release-readiness reviews, deployment activities, post-release validation, and defect remediation.


• Troubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems.


• Document configurations, technical designs, data mappings, interfaces, workflows, test results, release notes, and support procedures.


• Maintain development records, stories, defects, update sets, source-control artifacts, deployment packages, and configuration baselines.


• Participate in Agile planning, backlog refinement, technical reviews, demonstrations, retrospectives, and release-planning activities.


• Collaborate with quality personnel to resolve defects, implement corrective actions, and improve platform reliability.


• Support the ITSM Plan, Service Management System, Daily System Status Reports, service-performance measurement, and continual-improvement initiatives.


• Recommend platform improvements, automation opportunities, technical-debt remediation, and ServiceNow best practices.


• Protect sensitive Government, program, personnel, operational, and configuration information.

Qualifications

Required Qualifications

• Active Secret clearance or higher.


• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.


• Minimum of 6 years of relevant professional experience.


• Current ServiceNow Certified System Administrator certification.

Preferred Qualifications

• Experience developing, configuring, and supporting ServiceNow solutions in enterprise or Government environments.


• Experience supporting Department of Defense, federal civilian, or other Government programs.


• Experience with ServiceNow IT Service Management, Configuration Management Database, Service Catalog, Knowledge Management, Performance Analytics, or IntegrationHub.


• Experience configuring incident, problem, change, request, event, knowledge, servic