Applications Developer

Modern Technology Solutions Inc; Alexandria (VA); On-site; USD 120,000 - 180,000; Full time

Job summary

MTSI VA seeks a ServiceNow architect/developer to design, develop, and implement ServiceNow applications, workflows, and integrations in a government contracting environment. You will configure ITSM, Service Catalog, Knowledge, CMDB, and Asset Management modules, aligning with platform standards.

Responsibilities include platform architecture, governance, performance improvements, and mentoring junior developers.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience.
• Experience developing and administering enterprise service management platforms.
• Experience designing and implementing workflow automation solutions.
• Strong understanding of software development and system integration principles.
• Ability to obtain and maintain a U.S Government Security Clearance.

Responsibilities

• Solution Design & Development: Design, develop, and implement ServiceNow applications, workflows, integrations, and enhancements.
• Architecture & Technical Leadership: Contribute to ServiceNow platform architecture, technical strategy, and governance.
• Integrations & Data Management: Develop and maintain integrations between ServiceNow and enterprise systems.
• Platform Operations & Support: Troubleshoot platform issues and support upgrades and performance improvements.
• Collaboration & Stakeholder Engagement: Gather requirements and deliver technical solutions with cross-functional teams.
• Mentoring & Continuous Improvement: Mentor juniors and promote best practices.

Skills

ServiceNow

Workflow automation

JavaScript

REST APIs

Integrations

Education

Bachelor's degree or equivalent in Information Systems, CS, Engineering

Tools

ServiceNow

Job description

Job responsibilities include

Solution Design & Development: Design, develop, and implement ServiceNow applications, workflows, integrations, and enhancements. Configure and support ITSM, Service Catalog, Knowledge Management, CMDB, and Asset Management modules. Develop business rules, client scripts, Flow Designer workflows, UI policies, and catalog items. Ensure solutions align with platform best practices and organizational standards.

Architecture & Technical Leadership: Contribute to ServiceNow platform architecture, technical strategy, and governance. Recommend solutions that improve performance, service delivery, and operational efficiency. Promote development standards, scalability, and platform modernization. Identify opportunities to reduce technical debt and enhance platform capabilities.

Integrations & Data Management: Develop and maintain integrations between ServiceNow and enterprise systems. Support CMDB, data governance, data quality, service mapping, and asset management initiatives. Ensure integrations meet security, reliability, and maintainability standards.

Platform Operations & Support: Troubleshoot complex platform issues and provide production support. Support platform upgrades, patches, releases, and performance improvements. Maintain technical documentation and support operational stability.

Collaboration & Stakeholder Engagement: Partner with stakeholders to gather requirements and deliver technical solutions. Participate in planning, estimation, backlog refinement, and release activities. Support testing, validation, and technical impact assessments. Collaborate with cross-functional teams to ensure successful project delivery.

Mentoring & Continuous Improvement: Mentor junior developers and administrators, conduct code reviews, and promote best practices. Share technical knowledge and maintain development standards and documentation. Stay current with ServiceNow capabilities, recommending automation, AI-enabled solutions, and platform enhancements.

Minimum Qualifications

• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field, or equivalent experience.
• Experience developing and administering enterprise service management platforms.
• Experience designing and implementing workflow automation solutions.
• Strong understanding of software development and system integration principles.
• Ability to work independently and collaboratively in a cross-functional environment.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to obtain and maintain a U.S Government Security Clearance.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• Additional ServiceNow certifications in ITSM, CMDB, Asset Management, or related areas.
• Experience implementing Service Catalog, Knowledge Management, CMDB, or Asset Management capabilities.
• Experience with JavaScript, REST APIs, integrations, and platform scripting.
• Experience supporting governance, process improvement, and service management initiatives.

Compensation

The pay range for this position is $120,000/year to $180,000/year; however, base pay offered may vary depending on established government contract rates, job-related knowledge, skills, and experience, and other factors.

MTSI also offers a full range of medical, financial, and other benefits, dependent on the position offered.

This information is provided per the Equal Pay Act. Base pay information is based on market location.