ServiceNow Developer (FSP)

Insight Xcite; Chantilly (VA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Employer-paid health coverage

Unlimited PTO

Annual salary reviews

401(k) with company contributions

Flexible scheduling

Wellness benefit

Pet insurance

Employee referral bonus

Career development

National security missions

Job summary

Insight Xcite is seeking an experienced ServiceNow Developer to design, develop, configure, and maintain ServiceNow applications across enterprise environments supporting intelligence community missions. The role emphasizes hands-on development, platform configuration, and integration work, with a focus on ITSM, CMDB, and Flow Designer.

Candidates should have TS/SCI with FSP and strong troubleshooting. This is an onsite position in Chantilly, VA with competitive compensation, benefits, and

Qualifications

• Active TS/SCI with a Full Scope Polygraph (FSP) required.
• ≥6 years of software development or platform engineering experience.
• Hands-on ServiceNow platform development and configuration in enterprise environments.
• Experience with ITSM, CMDB, HAM/SAM, Service Portal, or Flow Designer.
• Strong troubleshooting and analytical skills.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities
• Support implementation and enhancement of ServiceNow modules and workflows
• Develop integrations between ServiceNow and external systems
• Configure forms, workflows, business rules, UI policies, and Flow Designer solutions
• Support CMDB, ITSM, asset management, and operational support initiatives
• Troubleshoot and resolve platform, integration, and performance issues
• Collaborate with engineers, administrators, and operational stakeholders
• Develop and maintain technical documentation and platform configurations

Skills

ServiceNow development

JavaScript

ITSM concepts

CMDB management

Integration development

Troubleshooting

Collaboration

Tools

ServiceNow

Flow Designer

Job description

Clearance Requirement

Due to the nature of our work, Insight Xcite does not sponsor or process security clearances at this time.

Applicants must currently possess an active TS/SCI with a Full-Scope Polygraph (FSP) to be considered for employment.

Please do not apply if you do not currently hold this level of clearance.

Work Location Requirement

All Insight Xcite positions are onsite. We do not offer remote or hybrid opportunities.

Applicants must be willing and able to work in person at the designated customer location

What We Offer

At Insight Xcite, we believe exceptional employees deserve meaningful support, competitive compensation, and benefits that make a real difference. We are committed to investing in our team both professionally and personally.

• 100% employer-paid medical, dental, and vision coverage for employees
• Unlimited PTO plus annual Flex Bonus earning opportunities
• Annual compensation and performance review process, including opportunities for salary increases
• 401(k) with immediate vesting and company contributions with no employee match requirement
• Flexible scheduling options
• Insight Essentials lifestyle and wellness benefit
• Company-supported pet insurance
• Employee referral bonus program
• Professional development and career growth support
• Opportunity to support impactful national security missions in a highly collaborative environment
• Additional employee programs and benefits available

About the role

Insight Xcite is seeking an experienced ServiceNow Developer with hands‑on platform development and configuration experience supporting enterprise environments within the Intelligence Community. This role involves designing, developing, configuring, and maintaining ServiceNow applications and platform capabilities supporting high‑priority customer missions. The ideal candidate has strong ServiceNow development experience, enjoys solving complex technical challenges, and thrives in collaborative engineering environments supporting secure enterprise systems. Compensation is determined based on experience, technical expertise, certifications, mission requirements, and overall alignment with customer and contract needs.

What you’ll do

• Design, develop, configure, and maintain ServiceNow applications and platform capabilities
• Support implementation and enhancement of ServiceNow modules and workflows
• Develop integrations between ServiceNow and external systems
• Configure forms, workflows, business rules, UI policies, and Flow Designer solutions
• Support CMDB, ITSM, asset management, and operational support initiatives
• Troubleshoot and resolve platform, integration, and performance issues
• Collaborate with engineers, administrators, and operational stakeholders
• Develop and maintain technical documentation and platform configurations

Required Qualifications

• Active TS/SCI with a Full Scope Polygraph (FSP)
• Minimum 6 years of software development or platform engineering experience
• Hands‑on experience developing, configuring, and supporting ServiceNow platform capabilities in enterprise environments
• Experience with one or more ServiceNow modules such as ITSM, CMDB, HAM/SAM, Service Portal, or Flow Designer
• Experience with JavaScript, scripting, and ServiceNow development practices
• Experience developing integrations and workflows
• Understanding of ITSM and enterprise service management concepts
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Experience with CMDB, HAM/SAM, Service Catalog, or Service Portal
• Experience with Flow Designer and scoped applications
• Experience supporting Intelligence Community or government environments
• ServiceNow certifications
• Experience with Agile development methodologies
• Strong written and verbal communication skills