ServiceNow Developer CSM DHS Public Trust (Remote)

ICF; United States; Remote; USD 81,000 - 139,000; Full time

Job summary

ICF is seeking a ServiceNow Developer to design, configure, and implement ServiceNow solutions for federal contracts. You will work with architects and business analysts to translate requirements into effective designs and customizations.

Responsibilities include data migration, integrations, technical documentation, testing, and user training. Requires 3+ years of software development and 1+ year experience with ServiceNow, plus relevant certifications.

Qualifications

• 3+ years of software development experience.
• 1+ years implementing ServiceNow solutions.
• Experience with configuring, scripting, and building ServiceNow applications.

Responsibilities

• Design, configure, customize and implement ServiceNow applications to meet business requirements.
• Develop and maintain complex scripts, business rules, and UI policies.
• Support data migration and integration with other systems.
• Create technical documentation for configurations and decisions.
• Test configurations to ensure data integrity and user experience.
• Assist with user training and change management.
• Troubleshoot incidents and work with support teams on resolutions.

Skills

Attention to detail

Team collaboration

Communication skills

Agile Scrum

Problem solving

Education

ServiceNow certifications (Developer / ITSM / CSM)

US Citizenship

DHS Public Trust clearance eligible

Tools

ServiceNow

App Engine

Service Portal

JavaScript & GlideScript

Job description

*We are open to supporting 100% remote work anywhere within the U.S.*

As a ServiceNow Developer, you play a pivotal role in successfully developing and deploying ServiceNow solutions for our clients. In this role, you willbe responsible forcontributing to designing, configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technicalexpertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop andmaintaincomplex scripts, business rules, and UI policies.

• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures,leveragingout-of-the-box data schemas before designing custom tables and fields.

• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations tovalidatefunctionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.

• Change Management: Support change management efforts byassistingsenior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform. Continue certification and trainingprocessto meet Practice standards and growth areas and contribute to the continued success of the team.

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Experiences and Certifications

• US Citizenship isrequired(required by the federal government for this position).

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

• 3+ years of software development experience

• 1+years of experience implementing ServiceNow solutions

DesiredSkills

• 1+ years of experience with CSM or ITSM

• 1+ years of experiencetroubleshooting and resolving technical issues related to ServiceNow implementations.

• 1+ years of experience scripting beyond basic ServiceNow scripts

• 1+ years of experience in Agile Scrum

• Certified in one or moreadditionalmainline certifications, with preference for:

ServiceNow Certified Application Developer

Certified Implementation Specialist – Human Resources

Certified Implementation Specialist – CSM

Certified Implementation Specialist – Discovery

Certified Implementation Specialist –SAM

Certified Implementation Specialist – PPM

• Experience in App Engine

• Service Portal customization experience

• Hands-on experience (>480 hourseach) configuring or building 3 or more ServiceNowapplications.

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong scripting skills in JavaScript andGlideScript

• Strong technical skills, including workflow configuration, and business rule development.

• Experience in customizing UI and creating complex workflows.

• An understanding of integration techniques with external systems

• Hands on experience troubleshooting and resolving technical issues.

• An active DHS orDoWclearance

Professional Skills

• Detail-oriented tendencies with excellent problem-solving and analytical abilities.

• The ability to work effectively in a team-oriented, collaborative environment.

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.

• Ability to work in afast pacedenvironment

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please email [e-mail] and we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more about workplacediscriminationrights or our benefit offerings which are included in the Transparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance at [e-mail]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,499.00 - $138,549.00

Nationwide Remote Office (US99)