Associate ServiceNow Developer (Secret or TS Clearance Required)

ICF; United States; Remote; USD 67,000 - 139,000; Full time

Job summary

ICF is seeking an Associate ServiceNow Developer to contribute to deploying ServiceNow solutions for our clients in the United States. You will configure, customize, and implement applications to meet business requirements, working with solutions architects and analysts.

The role emphasizes data migration, integration, testing, documentation, and user training, with a strong focus on security, compliance, and continuous learning.

Qualifications

• 6 months+ experience implementing ServiceNow solutions.
• Active Secret or Top Secret clearance.
• ServiceNow mainline certification; preference for ServiceNow Certified System Administrator.
• Must reside in the United States and be authorized to work in the US.

Responsibilities

• Configure, customize, and implement ServiceNow applications to meet business requirements.
• Collaborate with architects and analysts on design and implementation.
• Migrate data from legacy systems to ServiceNow using out-of-the-box schemas first.
• Integrate ServiceNow with other systems to enable end-to-end processes.
• Create technical documentation and provide user training and change management.

Skills

ServiceNow development

ITIL/ITSM knowledge

Scripting/workflow

Team collaboration

Tools

ServiceNow platform

Job description

_ * This role is contingent upon a contract award. _

Asan AssociateServiceNowDeveloperyouplay a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you willbe responsible forconfiguring, customizing, and implementing ServiceNow applications to meet specificclientbusiness requirements. Your technicalexpertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• SolutionDiscovery & Design (Technician): Work closely with Solutions Architects and Business Analysts to understand thebusiness outcomes andfunctional requirements andhow they align withServiceNowsolution designs.

• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutionstoalign withthe designedrequirements, andmeetindustrybest practices.

• Data Migration: Facilitatedata migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.Validate that data is migrated to the most beneficial ServiceNow data structures,leveragingout-of-the-box data schemas before designing custom tables and fields.

• Integration Management: Assistarchitects and senior developersin the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

• Technical Documentation: Create detailed documentation of configurations,customizations, dataschemas, and other technical decisionsfor future reference.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations tovalidatefunctionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.

• User Training: Supportend-user training to ensurea smoothadoption of the implemented solution.

• Change Management: Support change management efforts byassistingsenior developers, architects, andusers during the transition period, addressing inquiries, and resolving issues promptly.

• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to providetimelyresolution to incidents and problems.

• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.

• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations andmaintainexpertiseinthe platform.Continue certification and trainingprocessto meet practice standards and growth areas and contribute to the continued success of the team.

• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective communication, including risks, issues, successes, and overall project status.

Job Location

This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Required Experiences and Certifications

• 6 months or more experience implementing ServiceNow solutions

• ServiceNow mainline certification with preference for ServiceNow Certified System Administrator

• Must have an active Secret or Top Secret Security Clearance

• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.

ValuableSkills for this Role

The ideal candidate will also have:

• Hands-on experience (>480 hourseach) configuring or building 1-3 ServiceNow applications

• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices

• Familiarity with ITIL processes and IT Service Management (ITSM) principles

• Strong technical skills, including scripting, workflow configuration, and business rule development

• Detail-orientedtendencieswith excellent problem-solving and analytical abilities

• The ability to work effectively in a team-oriented, collaborative environment

• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

#icfcleared

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To requestan accommodation,please [e-mail] we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance [e-mail]. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,355.00 - $138,549.00

Nationwide Remote Office (US99)