ServiceNow Developer (ITSM, ITOM, Scoped App) - Remote

ICF; Reston (VA); On-site; USD 81,000 - 168,000; Full time

Job summary

ICF is seeking a Senior ServiceNow Developer to design, develop, and support scalable solutions on the ServiceNow platform. You will collaborate with business stakeholders, analysts, and cross-functional teams to deliver dashboards, applications, and automated workflows that drive value.

Ideal candidates have 5+ years of ServiceNow development, strong JavaScript and scripting skills, and a track record of building maintainable, high-performing enterprise solutions in a Federal contracting

Qualifications

• 5+ years of application development on the ServiceNow platform.
• US citizen or Permanent Resident (Green Card)
• Must be able to obtain and maintain a Federal Public Trust
• Must reside in the United States and be eligible to work in the U.S.

Responsibilities

• Design, develop, and maintain ServiceNow applications and components.
• Partner with analysts and stakeholders to translate requirements into technical solutions.
• Customize and implement workflows, business rules, and UI experiences on the ServiceNow platform.
• Lead technical direction, provide mentorship, and share best practices with the team.
• Ensure quality through testing, documentation, and performance optimization.
• Stay current with ServiceNow features and industry trends to drive improvements.

Skills

ServiceNow

JavaScript

AngularJS

HTML5

CSS

REST APIs

XML/JSON

Job description

Description

As a Senior ServiceNow Developer, you will play a critical role in designing, developing, and supporting innovative solutions on the ServiceNow platform. You will partner with business stakeholders, analysts, and technical teams to deliver scalable applications, visualizations, and workflow solutions that drive business value. Your expertise in ServiceNow development, scripting, and platform best practices will contribute significantly to successful project outcomes and operational excellence.

Location:

We are open to supporting remote work. Must reside in the United States.

Clearance:

Ability to obtain and maintain a Federal Public Trust

Responsibilities

Application Design & Development

• Continue to build out an existing custom scoped application and visualizations using the ServiceNow platform and related technologies.
• Maintain ServiceNow applications, custom components, workflows, and integrations.
• Leverage industry best practices to create scalable, maintainable, and high-performing solutions.

Solution Architecture & Technical Leadership

• Partner with Business Analysts and stakeholders to analyze requirements and translate business needs into technical solutions.
• Recommend solution approaches, alternative designs, and implementation strategies that align with organizational objectives.
• Provide technical guidance and mentorship to development team members.

Platform Development & Customization

• Customize, and maintain ServiceNow applications using JavaScript, ServiceNow scripting, and other platform technologies.
• Configure platform capabilities, workflows, business rules, and user experiences to meet business requirements.
• Build responsive user interfaces and visualizations utilizing technologies such as AngularJS, React, HTML5, CSS, and related frameworks.

Stakeholder Collaboration

• Work closely with business and analytics teams to understand priorities and deliver effective technical solutions.
• Communicate technical concepts and recommendations to both technical and non-technical audiences.
• Serve as a trusted advisor to business stakeholders on emerging technologies, platform capabilities, and best practices.

Delivery & Quality Assurance

• Ensure deliverables are complete, accurate, high-quality, and aligned with stakeholder expectations.
• Participate in solution testing, troubleshooting, and optimization efforts to ensure reliable performance.
• Maintain technical documentation and support knowledge-sharing across the team.

Continuous Improvement

• Stay current on ServiceNow platform enhancements, emerging technologies, and industry trends.
• Identify opportunities to improve processes, increase automation, and enhance user experiences.
• Contribute to the ongoing evolution of development standards and operational best practices.

What You’ll Need

Basic Requirements

• 5+ years of application development experience on the ServiceNow platform.
• Must be a United States (U.S.) Citizen or Permanent Resident (Green card)
• Candidates must be able to obtain and maintain a Public Trust with the government
• Candidate must reside in the U.S., be authorized to work in the U.S. and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply

What You’ll Bring

• Strong knowledge of ServiceNow Platform capabilities, administration, customization, and scripting.
• Experience developing custom ServiceNow applications, and custom solutions.
• Proficiency in JavaScript and ServiceNow scripting.
• Experience with AngularJS, HTML5, CSS/CSS3, XML/JSON, REST services, and modern web development practices.
• Hands-on experience designing, debugging, and supporting enterprise applications.
• Ability to analyze complex business requirements and translate them into effective technical solutions.

Preferred Qualifications

• Highly preferred: ITSM, ITOM, Scoped App experience
• ServiceNow certifications such as CSA, CAD, or other relevant credentials.
• Knowledge of ServiceNow AI capabilities, including Now Assist and other platform AI features, with demonstrated experience supporting or implementing ServiceNow AI-driven solutions in enterprise environments
• Experience working in fast-paced, collaborative, and deadline-driven environments.

Professional Skills

• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively across multiple teams.
• Excellent attention to detail and commitment to delivering quality solutions.
• Strong customer focus and stakeholder management abilities.
• Passion for innovation, continuous learning, and technical excellence.
• Strong written, verbal, and interpersonal communication skills.

Bot and Third-Party Applications

Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range

The pay range for this position based on full-time employment is: $81,499.00 - $167,644.00

Nationwide Remote Office (US99)