ServiceNow Developer (Top Secret Clearance Required)

ICF Olson; United States; Remote; USD 82,000 - 168,000; Full time

Job summary

ICF Olson is seeking a skilled ServiceNow Developer to design, configure, customize, and implement ServiceNow applications for client projects across the United States. The role emphasizes secure, compliant, and high-quality solutions with mentorship and continuous learning.

The candidate will work with architects and analysts to translate business needs into effective ServiceNow designs, build complex scripts, support data migration, and ensure rigorous testing and training.

Qualifications

• 2+ years of experience implementing ServiceNow solutions.
• Active Top-Secret Security Clearance.
• ServiceNow Certified System Administrator.

Responsibilities

• Solution Discovery & Design: document business outcomes and translate to ServiceNow designs.
• Technical Implementation: develop scripts, business rules, UI policies; implement solutions.
• Data Migration: plan and validate migration to ServiceNow data structures.
• Integration Management: assist in integrating ServiceNow with other systems.
• Technical Documentation: create configuration and design documentation.
• Testing and Quality Assurance: validate functionality and user experience.
• User Training: support end-user training for adoption.
• Change Management: assist during transitions and resolve issues.
• Incident and Problem Resolution: troubleshoot and resolve issues.
• Security and Compliance: follow security best practices and compliance requirements.
• Continuous Learning: stay updated with ServiceNow features and best practices.
• Mentorship: guide Associate ServiceNow Developers and share learnings.
• Collaboration and Communication: ensure project visibility and risks are communicated.

Skills

ServiceNow

System Administrator

Top Secret Clearance

US Work Authorization

Additional ServiceNow Certifications

Tools

JavaScript

GlideScript

ServiceNow Integrations

Job description

This role is contingent upon a contract award. As a ServiceNow Developer you play a pivotal role in successfully designing and deploying ServiceNow solutions for our clients. In this role, you will be responsible for designing and configuring, customizing, and implementing ServiceNow applications to meet specific client business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

Responsibilities

• Solution Discovery & Design: Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs.
• Technical Implementation: Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
• Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
• Integration Management: Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes.
• Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
• Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
• User Training: Support end-user training to ensure a smooth adoption of the implemented solution.
• Change Management: Support change management efforts by assisting senior developers, architects, and users during the transition period, addressing inquiries, and resolving issues promptly.
• Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow implementations. Collaborate with support teams to provide timely resolution to incidents and problems.
• Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
• Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform.
• Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
• Mentorship: Provide technical guidance to Associate ServiceNow Developers. Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities. Share solutions and lessons learned with the Practice.
• Collaboration and Communication: Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.

Required Experiences and Certifications

• 2 or more years of experience implementing ServiceNow solutions
• ServiceNow Certified System Administrator
• Must have an active Top-Secret Security Clearance
• Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.
• Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer; CIS – Discovery; CIS – IT Service Management; CIS – Service Mapping; CIS – Software Asset Management; CIS – Hardware Asset Management; CIS – Event Management; CIS – Performance Analytics;

Valuable Skills for this Role

• Hands-on experience (>480 hours each) configuring or building 5 or more ServiceNow applications
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• In-depth knowledge of ServiceNow Now Assist features, AI Agent capabilities and Integrations with third-party AI tools.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles
• Strong scripting skills in JavaScript and GlideScript
• Strong technical skills, including workflow configuration, and business rule development
• Experience in customizing UI and creating complex workflows
• An understanding of integration techniques with external systems
• Experience troubleshooting and resolving technical issues
• Detail-oriented tendencies with excellent problem-solving and analytical abilities
• The ability to work effectively in a team-oriented, collaborative environment
• Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Pay Range

There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $81,499.00 - $167,644.00 Nationwide Remote Office (US99)

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world’s toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.