ServiceNow Developer/Administrator

Infinite Computer Solutions; Columbus (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Infinite Computer Solutions in Columbus, OH is seeking a ServiceNow Developer/Administrator to manage the daily operations and continuous improvement of an enterprise ServiceNow platform for a major public sector digital transformation.

The role emphasizes platform stewardship, run-the-house operations, and contributing to development sprints while ensuring 99.9% availability and smooth upgrades. Onsite only, five days a week.

Qualifications

• 4+ years of hands-on ServiceNow administration and development.
• Proficiency in JavaScript, Glide API, and web technologies (HTML/CSS). IntegrationHub and Flow Designer experience is a plus.
• Led at least two major ServiceNow platform upgrades (e.g., Washington to Xanadu).
• Onsite commitment: able to work at Columbus, OH facility 5 days a week.

Responsibilities

• Platform Maintenance: monitor system health and availability of hardware and key processes (MID Servers, Import Sets, Scheduled Jobs).
• Upgrade Leadership: plan and execute platform upgrades/patches, perform post-upgrade validation and regression testing.
• Daily Administration: manage user access, CMDB health, Service Catalog items, workflows, and fulfillment tasks.
• Configuration & Development: develop Business Rules, Client Scripts, UI Policies/Actions; troubleshoot incidents.

Skills

JavaScript

Glide API

HTML/CSS

IntegrationHub

Flow Designer

Education

ServiceNow CSA

ServiceNow CAD

Tools

Flow Designer

IntegrationHub

Job description

Job Details

Job Title: ServiceNow Developer/Administrator

Location: Columbus, OH (Onsite 5 days/week)

Contract Duration: 6 to 12 months

Role Overview:

We are seeking a versatile ServiceNow Developer/Administrator to manage the daily operations, maintenance, and continuous improvement of an enterprise ServiceNow platform. This role is a critical part of a high-impact team supporting a major public sector digital transformation.

The primary focus of this position is the technical stewardship of the platform-ensuring 99.9% availability, executing seamless version upgrades, and handling the "run" side of the house while contributing to ongoing development sprints.

Key Responsibilities

• Platform Maintenance: Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes (e.g., MID Servers, Import Sets, Scheduled Jobs).
• Upgrade Leadership: Plan, coordinate, and execute ServiceNow platform upgrades and patch cycles. This includes conducting impact analyses, managing clone-back procedures, and performing post-upgrade validation and regression testing.
• Daily Administration: Manage user access, group memberships, and roles. Oversee the health of the CMDB and manage Service Catalog items, including workflows, variables, and fulfillment tasks.
• Configuration & Development: Develop and maintain Business Rules, Client Scripts, UI Policies, and UI Actions. Troubleshoot and resolve incidents related to ServiceNow functionality and performance.
• Security & Compliance: Maintain Access Control Lists (ACLs) and security settings. While not required, familiarity with FedRAMP security standards and government compliance protocols is highly preferred.
• Reporting & Dashboards: Create and maintain complex reports and Performance Analytics dashboards to provide real-time visibility into service metrics for leadership.
• Documentation: Maintain accurate system documentation, including configuration logs, upgrade playbooks, and knowledge articles for end-users.

Required Qualifications

• Experience: 4+ years of hands-on experience in ServiceNow administration and development.
• Core Technical Skills: Proficiency in JavaScript, Glide API, and web technologies (HTML/CSS). Experience with IntegrationHub and Flow Designer is a plus.
• Proven Track Record: Demonstrated experience successfully leading at least two major ServiceNow platform upgrades (e.g., Washington to Xanadu).
• Onsite Commitment: Ability to work onsite at our Columbus, OH facility 5 days a week.

Preferred Qualifications

• Security Awareness: Experience working in a FedRAMP-authorized or similarly secured government cloud environment.
• Framework Knowledge: Familiarity with ITIL v4 frameworks and public sector service delivery models (CSM/ITSM).
• Certifications: ServiceNow Certified System Administrator (CSA) is required; Certified Application Developer (CAD) or Micro-Certifications in Upgrade Management are preferred.