ServiceNow Developer & Administrator

Veriipro; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Veriipro is seeking a certified ServiceNow Developer/Administrator in Cincinnati, Ohio, to manage and develop multiple FedRamp ServiceNow instances in a fast-paced Agile environment. The role includes platform administration, development, and production support to ensure high availability of ServiceNow applications.

The ideal candidate will have strong experience in ServiceNow development and administration, along with an active ServiceNow Certified Application Developer (CAD) certification and ITIL certification. This position provides opportunities for system monitoring, troubleshooting, and collaboration with business stakeholders.

Qualifications

• ServiceNow Certified Application Developer (CAD) – active certification verified via ServiceNow Partner Portal.
• Strong experience in ServiceNow development and administration.
• Hands-on experience with ServiceNow reporting and customizations.
• Experience in Agile/Scrum methodologies.

Responsibilities

• Configure, develop, and maintain the ServiceNow platform.
• Provision and maintain ServiceNow instances across environments.
• Perform system monitoring to ensure application availability.
• Collaborate on upgrades and configuration changes.
• Assist with report configuration and operational administration.
• Support production issues and troubleshoot across instances.

Skills

ServiceNow development

ServiceNow administration

Integration experience

Troubleshooting skills

Agile methodologies

Education

ServiceNow Certified Application Developer (CAD)

ITIL v3 or ITIL v4 certification

Job description

We are seeking a certified ServiceNow Developer/Administrator to manage, develop, and support multiple FedRamp ServiceNow instances in a fast-paced Agile environment. The role involves platform administration, development, integrations, and production support to meet the needs of business stakeholders and ensure high availability of ServiceNow applications.

Key Responsibilities

• Configure, develop, and maintain the ServiceNow platform, including routine changes, customizations, and application adjustments.
• Provision, install, operate, and maintain ServiceNow instances across production and non-production environments.
• Perform daily, weekly, and monthly system monitoring, verifying integrity and availability of applications.
• Collaborate with Platform and Delivery teams to execute upgrades, patching, and configuration changes.
• Assist with report and dashboard configuration, maintenance, and operational administration tasks.
• Participate in code reviews, mentor junior admins/developers, and collaborate on development projects.
• Work closely with business stakeholders to gather requirements and design effective solutions.
• Support production issues, incident resolution, and troubleshooting across all ServiceNow instances.
• Document administrative processes, configurations, and issue resolutions.
• Actively participate in Agile ceremonies, including daily scrums.

Required Skills & Experience

• ServiceNow Certified Application Developer (CAD) – active certification verified via ServiceNow Partner Portal.
• Strong experience in ServiceNow development, administration, and integration.
• ITIL v3 or ITIL v4 certified.
• Hands‑on experience with ServiceNow reporting, dashboards, workflows, and customizations.
• Experience managing multiple instances, including FedRamp environments.
• Strong troubleshooting, problem‑solving, and communication skills.
• Experience in Agile/Scrum methodologies.

Preferred Qualifications

• Experience mentoring junior ServiceNow admins/developers.
• Familiarity with ServiceNow upgrade and patch management processes.
• Knowledge of ServiceNow best practices, coding standards, and platform governance.