ServiceNow Developer 38, 78

Ariel Partners; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ariel Partners is seeking a qualified ServiceNow professional to administer and customize the ServiceNow platform within a large government environment. The role focuses on ITSM, incident and problem management, and service catalog enhancements.

The candidate will collaborate across departments to deliver robust IT services, ensure data integrity, and support system upgrades while aligning to ITIL best practices.

Qualifications

• Minimum of 4 years experience in the listed skill sets.
• Developing tools such as ServiceNow.
• Bachelor’s Degree or related experience in Business/Information Management or related field.
• Core JavaScript development.
• Database technologies such as SQL and MySQL.
• Configuration management across systems.
• Configuring and customizing ServiceNow (UI Actions, UI Policies, Scripts etc.).
• Experience with ServiceNow upgrades and large gov’t environments.
• Knowledge of Discovery and Application Dependency Mapping tools.

Responsibilities

• Administer and customize ServiceNow platforms, including CMS, workflows, ACLs and dictionaries.
• Develop and maintain Incident, Problem, Service Request, Knowledge, and Self-Service Portals.
• Provide technical support for ServiceNow deployments and integration projects.
• Collaborate with other departments to support MS Teams requests and related ITSM needs.
• Translate business requirements into functional/technical designs and guides.

Skills

ServiceNow

JavaScript

ITIL Foundations

Discovery & mapping

Govern­ment agency experience

Configuration management

Education

Bachelor's Degree in Business/Information Management or related field

Tools

ServiceNow

SQL

MySQL

SolarWinds

Dynatrace

Device42

Job description

PROJECT DESCRIPTION:

M&O Services for DSS Application Systems ITS serves all DSS program areas to fulfill their IT needs. To meet the business needs and ITS' workload, ITS is seeking qualified candidates in the areas of Database design, architecture, and development, including base definition, structure, documentation, long-range requirements, operational guidelines, and protection. Ensures accuracy and completeness of data in master files and various support tools, such as base dictionaries. Establishes and maintains security and integrity controls. Formulates and monitors policies, procedures and standards relating to database management. Proposes and implements enhancements that will improve the performance and reliability of various systems that ITS supports across DSS program areas.

Tasks & Duties

• Administer the ServiceNow instance, including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionaries, catalog items, and updates of all other existing solutions requiring revisions.
• Create, maintain and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign-on (SSO) capability, and Active Directory Profile synchronization.
• Assist with implementing ServiceNow applications and provide technical insight in designing and supporting ServiceNow while aligning to service management best practices.
• Collaborate with other departments, for example, Windows Enterprise, to create a request form to support their growing MS Teams requests.
• As a developer, the team member provides operational and administrative support for the ITSM tool, which is not limited to ServiceNow—for example, updating the user table with additional information needed for RFC approvals.
• Analyze the design specification documents (functional & systematic), business processes and resolve design issues through active discussions with the business involved.
• Understand requirements from service management process owners, review the existing technical design documents to understand the system's functionality, and translate them into functional and technical requirements.

MANDATORY SKILLS/EXPERIENCE

Note: Candidates who do not have the mandatory skills will not be considered

• A minimum of 4 years of experience with the following skill sets:
• Developing tools such as but not limited to ServiceNow.
• Bachelor's Degree or relevant experience in Business, Information Management, or a related field
• core JavaScript development
• Database technologies such as SQL and MySQL
• Configuration management.
• Configuring and customizing all aspects of ServiceNow - UI Actions, UI Policy, UI Pages, Business Rules, Client Scripts, Include Scripts, Catalog Client Scripts, Catalog UI Policies, Email Scripts, Scripted Web Services, Rest and SOAP web services, Roles and Groups.
• ServiceNow version upgrades.
• Working in a large government agency.
• Knowledge of Discovery and Application Dependency mapping with tools such as ServiceNow Service Mapping, Application Dependency Mapping (ADM), SolarWinds Server & Application Monitor, Dynatrace or Device42.
• Knowledge of ITIL Foundations concepts.

At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges, we are on their short list. We are looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long-term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws.