ServiceNow Developer

Worky; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Job summary

Akumen, Inc. seeks a seasoned ServiceNow Developer with 5+ years of hands-on experience to design, build, and maintain enterprise ServiceNow solutions. You will lead complex projects, mentor teammates, and collaborate with cross-functional teams to deliver scalable workflows, forms, and dashboards.

You will architect integrations via REST and SOAP, implement UI Builder components, and guide upgrades and migrations while ensuring secure, compliant deployments across the platform.

Qualifications

• Bachelor’s degree in computer science, MIS, related discipline, or equivalent experience.
• 5+ years hands-on ServiceNow development, configuration, and architecture.
• Proven ability to design, develop, and implement complex ServiceNow applications (modules, workflows, forms, dashboards).
• Advanced scripting in JavaScript and Glide; experience with client-side and server-side scripting.
• Experience with UI Builder and modern ServiceNow technologies.
• Experience designing integrations via REST/SOAP, web services, OAuth 2.0, API keys.
• Deep knowledge of ServiceNow modules (CSM, ITSM, ITOM, PSDS, SecOps, GRC).

Responsibilities

• Design, develop, and implement complex ServiceNow applications, including modules, workflows, forms, and dashboards.
• Architect scalable solutions aligned with goals and best practices.
• Develop reusable components and libraries to streamline development.
• Design and implement integrations using REST/SOAP, web services, and secure auth.
• Oversee testing strategies: system, regression, and UAT.
• Optimize workflows, scripts, and integrations for performance and reliability.
• Plan upgrades and validate customizations for compatibility with new versions.
• Lead migration efforts for legacy systems.
• Create and maintain detailed technical documentation.
• Develop training materials and mentor junior developers.

Skills

ServiceNow development

JavaScript / Glide

REST integrations

SOAP integrations

UI Builder

Platform architecture

Mentoring

Testing strategies

Active TS clearance

Education

Bachelor’s degree in CS / related

Tools

ServiceNow Platform

Job description

Akumen is seeking an experienced and highly skilled ServiceNow Developer with 5+ years of hands-on experience in designing, developing, and maintaining enterprise-level ServiceNow applications. In this role, you will lead the design and implementation of complex solutions that align with business objectives and technical requirements. You will take ownership of high-impact projects, mentor junior developers, and collaborate with cross-functional teams to deliver scalable, secure, and innovative ServiceNow applications.

Responsibilities

• Design, develop, and implement complex ServiceNow applications, including custom modules, workflows, forms, and dashboards.
• Architect scalable solutions that align with organizational goals and ServiceNow best practices.
• Develop reusable components and libraries to streamline development and improve maintainability.
• Design and implement integrations between ServiceNow and external systems using REST and SOAP APIs, web services, and authentication mechanisms such as OAuth 2.0 or API keys.
• Oversee testing strategies, including system testing, regression testing, and user acceptance testing (UAT).
• Optimize workflows, scripts, and integrations to improve system performance, reliability, and scalability.
• Plan and execute ServiceNow upgrades, including testing and validating customizations and integrations for compatibility with new platform versions.
• Lead migration efforts for legacy systems and ensure seamless transitions to ServiceNow.
• Create and maintain detailed technical documentation, including design specifications, configuration guides, and process workflows.
• Develop training materials and mentor junior developers to build team expertise.

Qualifications

• Bachelor’s degree in computer science, MIS, related discipline, or equivalent professional experience.
• 5+ years of hands-on experience in ServiceNow development, configuration, and architecture.
• Proven ability to design, develop, and implement complex ServiceNow applications, including custom modules, workflows, forms, and dashboards.
• Advanced proficiency in scripting languages such as JavaScript and Glide, with experience writing efficient and reusable client-side and server-side scripts.
• Experience working with UI Builder and other recent ServiceNow technologies.
• Hands-on experience designing and implementing integrations between ServiceNow and external systems using REST and SOAP APIs, web services, and authentication mechanisms.
• Deep knowledge of multiple ServiceNow modules (e.g., CSM, ITSM, ITOM, PSDS, SecOps, GRC, CSM) and platform optimization techniques.

Desired Qualifications

• Certified Application Developer, Certified Implementation Specialist.
• ServiceNow Certified System Administrator
• CMDB Fundamentals

Clearance Requirement

• Must have an Active Top Secret clearance or higher.

Akumen, Inc. is an equal employment opportunity employer. All employment decisions are made based on qualifications, merit, and business needs, and without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to a respectful and inclusive workplace where all individuals have the opportunity to succeed. Akumen, Inc. maintains a drug-free workplace consistent with applicable local, state, and federal laws.