ServiceNow Developer

Acuity, Inc.; Washington (District of Columbia); Remote; USD 90,000 - 120,000; Full time

Job summary

Acuity, Inc. is seeking a Mid-Senior ServiceNow Developer to support federal clients by implementing workflow automation and managing the ServiceNow platform. The role involves collaboration with clients and agile teams to enhance business processes and deliver innovative solutions.

Qualifications

• Minimum of four years of experience in operations, business management, or technology strategy.
• Active ServiceNow Certified System Administrator Certification required.

Responsibilities

• Lead workflow automation for business processes in collaboration with customers.
• Provide application support for ServiceNow Platform and applications.
• Work as part of an agile scrum team.

Skills

Problem-Solving

Process Improvement

Change Management

Interpersonal Skills

Team Orientation

Presentation Skills

Education

Bachelor’s Degree

Tools

ServiceNow

ITIL

Job description

Overview

Acuity Inc. is growing! We are looking to staff a Mid-Senior ServiceNow Developer supporting one of our premier federal clients.

Acuity is focused on building cutting edge, functional applications for many government agencies. We are a team of “doers” with a bias towards action and have a proven track record of implementing innovative technology solutions to solve complex challenges. Our team believes in the importance of usability, user experience (UX), and design within our applications. We seek to break the stereotype of clunky government applications. We use modern design and project management tools such as rapid prototyping and agile development methodologies to build and customize solutions that are easy to use and effective at meeting their business objectives. We think of the applications we have developed as products and work to ship those products in months instead of years.

Why Acuity?

If you are passionate about using your skills in IT Modernization, Data Enablement, and Hyperautomation to make a positive impact, you might find a good fit at Acuity. We serve federal agencies as a trusted digital strategy and technology consulting firm, providing innovative technical leadership to support our customers’ critical missions.

Responsibilities

The Mid-Senior ServiceNow Developer position requires the candidate to take the lead in identifying, refining, organizing, documenting, and implementing workflow automation for business processes. This individual will work in direct collaboration with the customer and other subject matter experts to develop and/or re-engineer processes. This position will also provide the following, but not limited to:

• Provide application support for the configuration, customization, and administration of the ServiceNow Platform and applications, including Incident Management, Problem Management, Change Management, and HR Service Delivery
• Provide application support for the configuration of platform capabilities to include Knowledge Management, Service Catalog, and Service Portal
• Deploy core functionality in an out-of-the-box ServiceNow Platform
• Generate workflows and integrations with latest ServiceNow technologies
• Generate Automated Test Framekwork (ATF) tests associated with code produced
• Work as part of an agile scrum team, supporting story point estimation, managing stories through their lifecycle, and actively participating in agile ceremonies
• Manage multiple tasks by prioritizing based on client need and ensure quality standards and work performance
• Work as part of a team on client engagements
• Quickly adapt to customer dynamic environment and adapt their processes and foster innovative ideas

Qualifications

• Bachelor’s degree from an accredited college or university, preferably in a related field
• Minimum of four (4) years progressively responsible experience in operations, business management, technology strategy, project management, analysis, and planning or policy development
• Extensive knowledge in ITIL and Service Management processes
• Demonstrated strength in problem-solving, process improvement, and change management
• Experience configuring and administering the ServiceNow Platform
• Strong interpersonal and team orientation skills in working with various levels of technical and business-oriented individuals
• Confident presentation and facilitation skills
• Active ServiceNow Certified System Administrator Certification

Desired Qualifications

• Prior experience in a consulting environment, preferably within the public sector
• ServiceNow Certified Implementation Specialist - ITSM and/or Certified Application Developer

Clearance Requirements:

• US Citizenship is required as well as the ability to obtain and maintain a Public Trust

About Acuity, Inc:

Acuity is a leading management and technology consulting firm that specializes in serving the federal government. Our innovative, collaborative and rewarding work environment has earned repeat honors from the Washington Business Journal’s Best Places to Work and SmartCEO Corporate Culture awards.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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