ServiceNow Developer

Advanced Automation Consulting; Arlington (VA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading IT consulting firm is seeking a ServiceNow Developer to assist with the implementation and support of ServiceNow applications. This role involves configuring the system, automating tasks, and ensuring alignment with service management best practices. The position can be fully remote and requires the ability to obtain a clearance.

Qualifications

• 5 years of experience supporting ServiceNow development and administration.
• Hands-on experience with ITIL and IT Service Management Solutions.

Responsibilities

• Configure and customize the ServiceNow system, including workflows.
• Develop test plans and deploy ServiceNow implementations.
• Communicate ServiceNow process and capabilities effectively.

Skills

Scripting

ITIL

Service Desk

Change Management

Incident Management

Asset Management

Problem Management

CMDB

Knowledge Management

Service Request Management

Education

Bachelor's degree in Computer Science

Tools

ServiceNow

Microsoft O365

SCCM

BigFix

SharePoint

Job description

AAC is seeking a ServiceNow Developer for our client in Arlington, VA. The ServiceNow Developer will assist with the implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow, aligning with service management best practices. They will implement application solutions based on conceptual design requirements, and perform development, administration, documentation, and technical support of the ServiceNow platform.

**** This position can be worked fully remote. ****

**** This role requires the ability to obtain a clearance. ****

Responsibilities:

• Configure and customize the ServiceNow system, including workflows
• Use scripting tools and ServiceNow functionality to automate routine tasks
• Receive specifications from the IT ServiceNow Manager and deliver products that meet requirements
• Load, manipulate, and maintain data between ServiceNow and other systems
• Develop test plans and deploy ServiceNow implementations
• Perform system and integration testing with sample and live data
• Install and test vendor-provided updates and new releases
• Communicate ServiceNow process, operations, and capabilities effectively to management
• Perform implementation tasks including custom programming, configuration, integration, and maintenance

Required Skills:

• Bachelor's degree or equivalent in Computer Science or related field, or equivalent experience
• 5 years of experience supporting ServiceNow development, implementation, administration, and configuration
• Hands-on experience with ITIL and IT Service Management Solutions in IT Infrastructure, especially in the ITSM suite
• Strong knowledge of ServiceNow components such as scripting, Service Desk, Change Management, Incident Management, Asset Management, Problem Management, CMDB, Knowledge Management, and Service Request Management

Preferred Skills:

• Certified SNOW Application Developer
• Experience with Microsoft O365 cloud instances
• SCCM package deployment and reporting
• Experience reading BigFix reports and assisting with remediation
• A+ certification
• SharePoint

Company Description

Advanced Automation Consulting, Inc., headquartered in Columbia, SC, is an IT Consulting Services firm focused on the long-term success of our clients and consultants. We prioritize client needs, attract top talent, and support our consultants with training and project discipline. We operate with integrity and aim to be the Best of the Best, providing the best value to our clients.