ServiceNow Developer

CSZNet Inc.; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

DC Public Schools (DCPS) seeks a full-time ServiceNow Senior Application Developer to lead administration, configuration, and enhancement of the district's ServiceNow platform across multiple modules including ITSM, HRSD, and S2P.

The role requires hands-on experience with workflows, catalog items, and integration work, partnering with stakeholders and OCTO for ongoing changes, upgrades, and support. Strong ITIL knowledge and public-sector context are essential.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Five+ years of hands-on ServiceNow administration experience.
• Ownership or co-ownership of a ServiceNow instance.
• Knowledge of Forms, lists, tables, and dictionary configuration.
• Knowledge of Business Rules, Client Scripts, UI Policies, and UI Actions.
• Knowledge of Roles and ACLs, update sets, and platform administration.
• Experience integrating ServiceNow with external systems via REST/SOAP APIs.
• ITIL Foundation certification or equivalent ITSM knowledge.
• CAD certification and experience with ITSM/HRSD/S2P modules preferred.
• Experience building/integrating systems using REST APIs, Integration Hub, and data imports.
• Experience in a public sector, K-12, or regulated environment.

Responsibilities

• Serve as a primary administrator for the DCPS ServiceNow instance and support day-to-day operations.
• Configure and maintain ServiceNow apps, including forms, lists, workflows, notifications, and reporting.
• Support development across ITSM, HRSD, S2P, and other modules.
• Design and maintain catalog items and end-to-end workflows with Flow Designer and approvals.
• Collaborate with stakeholders to translate needs into technical solutions.
• Coordinate with OCTO for development, changes and support.
• Ensure best practices, upgrade readiness, and minimize customization.
• Troubleshoot issues and implement continuous improvement initiatives.
• Create and maintain technical docs, processes, and user guides.
• Partner with IT teams, vendors, and ServiceNow partners as appropriate.

Skills

ServiceNow admin

Instance ownership

Forms & dictionary

Business rules

ACLs

Update sets

REST/SOAP APIs

ITSM knowledge

ITSM/HRSD/S2P

Data integrations

Public sector

CAD

Education

Bachelor's degree or equivalent experience

ITIL Foundation certification

CAD certification (preferred)

Tools

ServiceNow

REST APIs

SOAP APIs

Integration Hub

Job description

DC Public Schools (DCPS) is seeking a full-time ServiceNow Senior Application Developer to support the development, administration, and ongoing enhancement of the district’s ServiceNow platform within the Office of Data & Technology.

This role will play a critical hands-on role in configuring, maintaining, and evolving ServiceNow to support district-wide business processes across multiple modules, including—but not limited to— Source-to-Pay (S2P), Human Resources Service Delivery (HRSD), IT Service Management (ITSM), IT Asset Management (ITAM), and other modules. The ideal candidate brings strong platform fundamentals, experience supporting enterprise workflows, and the ability to partner effectively with non-technical stakeholders across a large public-sector organization. The ServiceNow Application Developer will ensure solutions are scalable, user-centered, secure, and aligned to DCPS operational priorities, while supporting continuous improvement of service delivery across central office and school-based teams.

The ServiceNow Application Developer will:

• Serve as a primary administrator for the DCPS ServiceNow instance, supporting day-to-day service operations and maintenance.
• Configure and maintain ServiceNow applications, including forms, lists, workflows/flows, notifications and reporting.
• Support development and enhancement activities across multiple ServiceNow modules, including ITSM, HRSD, S2P, and other modules available.
• Design and maintain Service Catalog items and end-to-end workflows using Flow Designer, approvals, task routing, and notifications.
• Collaborate with business stakeholders to gather requirements, translate business needs into technical solutions, and recommend platform-aligned approaches.
• Coordinate with Office of Chief Technology officer (OCTO)for development, changes and support.
• Ensure configurations follow ServiceNow best practices, prioritizing configuration over customization and maintaining upgrade readiness.
• Troubleshoot platform issues, resolve defects, and support continuous improvement through analysis and refinement of existing processes.
• Develop and maintain technical documentation, including configuration details, process flows, and user guidance.
• Partner closely with internal IT teams, vendors, and ServiceNow partners as appropriate.

Minimum Qualifications

• Bachelor’s degree in information technology, Computer Science, a related field, or equivalent professional experience.
• Five or more years of hands-on ServiceNow administration experience, including
• Ownership or co-ownership of a ServiceNow instance.
• Strong foundational knowledge of the ServiceNow platform, including:
• Forms, lists, tables, and dictionary configuration
• Business Rules, Client Scripts, UI Policies, and UI Actions
• Roles and Access Control Lists (ACLs)
• Update sets and platform administration
• Demonstrated experience integrating ServiceNow with external systems via REST/SOAP APIs
• ITIL Foundation certification or equivalent ITSM process knowledge
• Preferred Qualifications
• ServiceNow Certified Application Developer (CAD) preferred
• Experience with one or more ServiceNow application areas such as ITSM, HRSD, S2P, CSM, or SecOps.
• Experience building or supporting system integrations using REST APIs, Integration Hub, and data imports.
• Experience working in a public sector, K–12, education, or other highly regulated environment