ServiceNow Developer

Insight Global; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Insight Global is seeking a Senior ServiceNow Developer for a fully remote role in the insurance industry. You will partner with IT and business stakeholders to gather requirements, design scalable solutions, and develop new platform capabilities while supporting existing implementations.

Responsibilities include building workflows with Flow Designer, App Engine Studio, and Employee Center; managing Demand/SPM; creating dashboards and KPIs; and driving user experience improvements across the

Qualifications

• Minimum 5 years of ServiceNow development experience in enterprise environments.
• At least 2 years supporting modules: Employee Center, HRSD, CSM/FSO, SPM/PPM, ITSM/ITOM/CMDB, IRM/GRC/TPRM, AI/Now Assist.
• CAD certification is required.
• At least one advanced ServiceNow certification is required.
• Strong experience designing and building workflows with Flow Designer.
• Experience gathering requirements and translating business needs into scalable ServiceNow solutions.
• Experience configuring Employee Center and/or employee-facing self-service experiences.
• Strong understanding of ServiceNow platform architecture, governance, and OOTB best practices.
• Experience with Demand Management, SPM, and Agile delivery methodologies.
• Strong dashboards, reports, KPIs, and executive-level reporting.
• Ability to collaborate with technical teams, partners, and stakeholders.
• Strong UX/UI mindset for intuitive self-service experiences.

Responsibilities

• Partner with stakeholders to gather requirements and translate into scalable ServiceNow solutions.
• Design and develop platform capabilities using Flow Designer, App Engine Studio, and Employee Center.
• Support platform upgrades and optimization efforts and manage Demand and SPM processes.
• Build dashboards and reporting, automate business processes, and develop catalog items.
• Improve end-user experience across the platform and challenge requirements with best practices.

Skills

ServiceNow development

Requirements gathering

UX/UI mindset

Communication skills

Agile/SAFe

Education

ServiceNow CAD certification

Advanced ServiceNow certification (CIS/CTA/CMA/etc)

Tools

Flow Designer

App Engine Studio

Employee Center/Workflows

Demand Management

Strategic Portfolio Management (SPM)

Job description

Minimum of 5 years of ServiceNow development experience within enterprise environments.

At least 2 years of hands-on experience supporting one or more of the following modules:

• Employee Center / Employee Workflows / HRSD
• CSM / Field Service Operations (FSO)
• SPM / PPM
• ITSM / ITOM / CMDB
• IRM / GRC / TPRM
• AI / Now Assist / AI Control Tower

ServiceNow Certified Application Developer (CAD) certification required.

At least one advanced ServiceNow certification (CIS, CTA, CMA, Suite Certification, Professional Certification, or equivalent).

Strong experience designing and building workflows using Flow Designer.

Experience gathering requirements and translating business needs into scalable ServiceNow solutions.

Experience configuring and enhancing Employee Center and/or employee-facing self-service experiences.

Strong understanding of ServiceNow platform architecture, governance, and OOTB best practices.

Experience with Demand Management, Strategic Portfolio Management (SPM), and Agile delivery methodologies.

Strong experience building dashboards, reports, KPIs, and executive-level reporting.

Ability to collaborate effectively with technical teams, implementation partners, and business stakeholders.

Strong UX/UI mindset with an eye for intuitive self-service experiences and workflow design.

Excellent verbal and written communication skills.

Strategic thinker who can influence stakeholders and advocate for platform best practices.

Experience working within Agile and/or SAFe environments.

Nice to Have Skills & Experience

Experience implementing or supporting Employee Center Pro.

Experience with AI/Now Assist use cases and ServiceNow automation strategies.

Experience working in insurance, financial services, or other highly regulated industries.

Experience partnering with third-party ServiceNow implementation firms and managing platform roadmaps.

Job Description

An employer in the insurance industry is seeking a Senior ServiceNow Developer to join a fully remote team.

On a daily basis, this person will partner with stakeholders across IT and business teams to gather requirements, design scalable solutions, and develop new platform capabilities while supporting and enhancing existing ServiceNow implementations. They will work closely with product owners, platform administrators, internal ServiceNow developers, and external implementation partners to translate business needs into technical solutions, define user stories and requirements, and participate in Agile planning and development activities.

This individual will play a key role in evolving and modernizing the ServiceNow platform, with a strong focus on balancing business requirements with out-of-the-box (OOTB) functionality and platform maintainability. Responsibilities include designing and developing solutions using Flow Designer, App Engine Studio, Employee Center, and Employee Workflows; supporting platform upgrades and optimization efforts; managing work through Demand and Strategic Portfolio Management (SPM) processes; building dashboards and reporting; automating business processes; developing catalog items and fulfillment workflows; and improving the overall end-user experience across the platform.

The ideal candidate will have experience working in a mature, enterprise ServiceNow environment and be comfortable acting as a technical consultant who can challenge requirements, recommend best practices, and design scalable solutions across multiple ServiceNow modules. This person should possess a strong understanding of platform governance, workflow architecture, and user experience design, while being capable of customizing solutions when business needs justify it