ServiceNow Developer

BankUnited; Town of Florida (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

BankUnited seeks a ServiceNow Developer to design, develop, and maintain customized scoped applications on the Now Platform. The role focuses on App Engine, Flow Designer, and integrating ServiceNow with other systems.

The candidate will work on ITSM/ITBM/CSM/HR modules, implement mobile solutions, and ensure compliance with security standards while participating in Agile ceremonies within a collaborative team.

Qualifications

• 2-4 years developing scoped applications on the ServiceNow platform.
• Strong working knowledge with configuration and customization of ServiceNow solutions across ITSM/ITBM/CSM/HR/ITOM.
• Experience with Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
• Experience with NOW Mobile apps and Mobile Studio for Android/iOS.
• Experience with REST/SOAP integrations, XML/JSON.
• Knowledge of SSO/MFA solutions like OKTA and Azure AD.
• Strong JavaScript and ServiceNow API skills.
• Knowledge of ITIL foundations and Agile methodologies in practice.

Responsibilities

• Deliver high-quality consulting services to install, configure, and integrate ServiceNow products.
• Develop custom scoped apps and solutions using App Engine and Flow Designer.
• Prepare technical documentation as required by contracts and internal standards.
• Write business rules, client scripts, script includes, UI policies, ACLs, and data policies.
• Troubleshoot configuration and script issues.
• Attend requirements reviews and validation sessions.
• Participate in Scrum ceremonies.

Skills

ServiceNow

JavaScript

REST

SOAP

XML/JSON

SSO/MFA

Agile/Scrum/Kanban

HTML/CSS/AngularJS

Platform Integration

Education

BA/BS Degree

Tools

App Engine

Flow Designer

Integration Hub

Mobile Studio

Automated Test Framework

OKTA

Azure AD

Job description

JOB SUMMARY

Develop, maintain and expand custom developed ServiceNow scoped applications utilizing the Now Platform with focused on App Dev Engine. This will include front and back end components connected to a blended technology stack and also focus on interconnecting ServiceNow applications/functions into other ServiceNow applications as well as legacy systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PRIMARY RESPONSIBILITIES

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer
• Prepare technical documentation as specified in customer contracts and as internally required
• Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Participate in scrum ceremonies

SECONDARY RESPONSIBILITIES

• Build on current platform knowledge by learning new modules and broadening skillset
• Maintain current certifications, keep up to date on all Delta releases
• Support the development and growth of the scoped applications
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

QUALIFICATIONS

Education

• BA/BS Degree education preferred

Experience

• 2-4 years developing scoped applications on the ServiceNow platform
• Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:
• ServiceNow Mainline solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)
• Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap)
• Experience with the NOW Mobile applications and Mobile studio for both android and iOS devices
• Experience with Virtual Agent implementations and understanding of NLU (Natural Language Understanding) and NLP (Natural Language Processing)
• Experience with 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
• Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
• Strong working experience with JavaScript and ServiceNow JavaScript API's
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Experience in multiple application architectures and supporting technologies
• Experience with scripting languages such as PERL, JavaScript, Python, and Shell
• Working knowledge of AWS, Infrastructure as Code, and DevOps preferred
• Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies

Licenses and Certifications

• ServiceNow Certified System Administrator required
• ServiceNow Certified Application Developer required
• ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred
• ITIL v3 or v4 Certification preferred

Knowledge, Skills, and Abilities

• Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
• Working English language proficiency: writing, reporting, verbal/oral communication
• Experience in an Agile teams environment using Scrum and Kanban
• Proven troubleshooting skills
• Remain innovative, creative, and self-directed
• Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.