ServiceNow App Dev Engineer | Now Platform

BankUnited; Miami, Northern (FL, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

BankUnited is seeking a ServiceNow Developer to design, implement, and maintain scoped applications on the Now Platform, with emphasis on App Engine, Flow Designer, and integrations with other ServiceNow apps and legacy systems.

Responsibilities include configuring and integrating software, writing business rules and scripts, and preparing technical documentation in line with customer contracts. Candidates should have 2–4 years of ServiceNow experience and ITIL-aware practices.

Qualifications

• 2-4 years developing scoped applications on the ServiceNow platform

Responsibilities

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer
• Prepare technical documentation as specified in customer contracts and as internally required
• Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required
• Build on current platform knowledge by learning new modules and broadening skillset
• Maintain current certifications, keep up to date on all Delta releases
• Support the development and growth of the scoped applications
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

Skills

ServiceNow development

App Engine

Flow Designer

REST integrations

SOAP integrations

MID Server

Okta / Azure AD

ITIL foundations

Education

BA/BS Degree

Tools

REST API

SOAP API

MID Server

OKTA

Azure AD

Job description

JOB SUMMARY: Develop, maintain and expand custom developed ServiceNow scoped applications utilizing the Now Platform with focused on App Dev Engine. This will include front and back end components connected to a blended technology stack and also focus on interconnecting ServiceNow applications/functions into other ServiceNow applications as well as legacy systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

PRIMARY RESPONSIBILITIES:

• Deliver high-quality consulting services to install, configure, and integrate software products from ServiceNow
• Develop custom software / scoped applications and solutions as required through scripting and software development using App Engine + Flow Designer
• Prepare technical documentation as specified in customer contracts and as internally required
• Write/create custom business rules, client scripts, script includes, UI policies, ACL's, data policies, UI scripts
• Troubleshoot basic configuration/script issues
• Attend requirements review and validation sessions as required

SECONDARY RESPONSIBILITIES:

• Build on current platform knowledge by learning new modules and broadening skillset
• Maintain current certifications, keep up to date on all Delta releases
• Support the development and growth of the scoped applications
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

QUALIFICATIONS

Education

• BA/BS Degree education preferred

Experience

• 2-4 years developing scoped applications on the ServiceNow platform
• Strong working knowledge with configuration and customization of solutions in one (1) or more of the following specializations:
• Experience with the NOW Mobile applications and Mobile studio for both android and iOS devices
• Experience with Virtual Agent implementations and understanding of NLU (Natural Language Understanding) and NLP (Natural Language Processing)
• Experience with 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
• Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
• Working proficiency in the following skills are encouraged:
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge
• Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Experience in multiple application architectures and supporting technologies
• Working knowledge of AWS, Infrastructure as Code, and DevOps preferred
• Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies

Licenses and Certifications

• ServiceNow Certified System Administrator required
• ServiceNow Certified Application Developer required
• ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred
• ITIL v3 or v4 Certification preferred

Knowledge, Skills, and Abilities

• Uphold excellent time management and organizational skills with an aptitude toward creative problem-solving.
• Experience in an Agile teams environment using Scrum and Kanban
• Remain innovative, creative, and self-directed
• Be a great leader and team player with a record of accomplishment in managing multiple complex tasks

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.

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