ServiceNow Developer

PlanIT Group, LLC; Washington (District of Columbia); Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Business casual dress code

Standard work week of 40 hours

Job summary

A leading tech solutions provider is seeking a ServiceNow Developer to develop and configure solutions in ServiceNow. The role requires a minimum of 8 years of relevant experience and strong skills in ServiceNow, ITSM modules, and REST API integrations. Candidates must possess a degree from an accredited institution and CSA Admin certification. This position is remote, and candidates must be US Citizens or permanent residents. The work schedule is typically Monday to Friday, 40 hours weekly.

Qualifications

• Minimum 8 years of relevant experience.
• ServiceNow CSA Admin certification required.
• Experience with SDLC practices.

Responsibilities

• Configure and develop solutions in ServiceNow.
• Design and implement Service Catalog solutions.
• Maintain ServiceNow client-side and server-side scripting.

Skills

ServiceNow configuration and development

Knowledge of ITSM and SPM modules

REST API integration

Agile Methodologies

Strong oral and written communication

Education

Degree from an accredited College/University

Tools

ServiceNow

MS Office Suite

AI tools (GitHub Copilot, Playwright)

Job description

Overview

ServiceNow Developer (Remote): ServiceNow Software Developer with minimum 4 years development experience in ServiceNow, CSA Admin certification, strong oral and written communication skills and ability to leverage AI in their daily work.

Responsibilities

• Hands-on experience configuring and developing in ServiceNow, including form and field creation/updates (backend and/or Studio), Client Scripts, Business Rules, Catalog Items and scripting, group and role administration, flows (Flow Designer), notifications, email configuration, and scheduled jobs.
• Knowledge of ITSM modules including Change, Incident, Knowledge, and Problem Management.
• Knowledge of SPM modules including Demand and PPM.
• Integrations using REST API and Transform Maps.
• CMDB configuration and development.
• ServiceNow data model understanding (tables, inheritance, dictionary attributes), update sets.
• Develop, enhance, and maintain ServiceNow client-side and server-side scripting, including Client Scripts and Business Rules.
• Design and implement Service Catalog solutions, including Catalog Items, variables, UI Policies, UI Actions, UI Builder / Service Portal, Workspaces.
• Knowledge of users, groups, and roles; experience creating, modifying, and troubleshooting ACLs (Access Control Rules).
• Experience using Flow Designer, including approvals and task orchestration.
• Experience with automated testing and quality practices: ATF (Automated Test Framework).

Proficient In The Following Qualifications

• Knowledge/experience of SDLC practices.
• Effective liaison leading technical development teams.
• Strong facilitation skills to effectively lead discussions across multiple groups.
• Oral and written communication skills including presenting to management.
• Knowledge/experience with Agile Methodologies.
• Change Management and Configuration Management (VersionOne, ServiceNow, etc.).
• Application Lifecycle Management (ALM).
• Problem/Risk Management.
• MS Office Suite.
• Knowledge in AI tools (GitHub Copilot, Playwright).

Preferred

• ServiceNow application development experience in two or more of the following areas: ITSM modules including Incident, Change, Problem, and Knowledge Management.
• SPM modules including Demand and Project Portfolio Management (PPM).
• Integrations using REST APIs, including data imports/exports and Transform Maps, Auth/JWT, MID Server, Integration Hub spokes, error handling/retries, and monitoring.
• CMDB configuration and development (tables/classes, relationships, IRE, data quality, and governance).

Additional Required Skills/Experience

• A minimum of eight (8) years of relevant experience.
• A degree from an accredited College/University in the applicable field of services is required. If the individual’s degree is not in the applicable field then four additional years of related experience is required.
• Typically performs all functional duties independently.
• Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

Additional Provisions

• All candidates must be a US Citizen or have permanent residence status (Green Card).
• Candidate must have lived in the US for the past 5 years.
• Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
• The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women. Place and Period of Performance
• Hours of support: The standard work week for contract staff will be 5 days a week and 8 hours per day, preferably Monday through Friday.
• Contract staff may be required to travel to support business efforts.