ServiceNow Technical Lead / Sr. Developer

Spatial Front, Inc; Austin (TX); Hybrid; USD 145,000 - 190,000; Full time

Benefits offered by this job

Hybrid remote work

Comprehensive benefits

Full‑time W2

Equal opportunity employer

E‑Verify

Job summary

Spatial Front, Inc. (SFI) seeks a highly skilled ServiceNow Technical Lead / Sr. Developer to join our team.

You will lead hands-on configuration and development of NSF's ServiceNow ICM solution, enforcing coding standards and delivering secure, maintainable workflows, integrations, workspaces, and reports. Hybrid remote role in Austin, TX with occasional on-site. Must be a US Citizen with Public Trust clearance; 10+ years in Agile, strong JavaScript, Glide APIs, Flow Designer, IntegrationHub,

Qualifications

• Bachelor’s degree in computer science, information systems, electrical engineering, math, or equivalent technical studies.
• 10+ years of professional experience, with at least 3 years in an Agile environment.
• Advanced ServiceNow development using JavaScript, Glide APIs, Script Includes, business rules, and client-side scripting.
• Hands-on experience with ICM or complex case-management applications.
• Strong skills in App Engine Studio, Flow Designer, IntegrationHub, Workspace/UI Builder, ATF, and reporting.
• Experience developing REST/SOAP integrations, import sets, transform maps, and secure authentication flows.
• Knowledge of ACLs, data policies, encryption, audit history, and secure coding practices.
• Experience with Agile delivery, code reviews, defect management, and release automation.
• Ability to diagnose performance, data, workflow, and integration issues.

Responsibilities

• Configure forms, tables, business rules, client scripts, UI policies, notifications, and assignment logic.
• Develop Flow Designer flows and subflows for intake, routing, approvals, escalations, and closure.
• Implement workspace experiences, related lists, dashboards, and role-specific views.
• Create secure scripted APIs, integration actions, transform maps, and reusable components.
• Conduct peer reviews and ensure adherence to upgrade-safe development standards.
• Build ATF coverage and support unit, integration, regression, and performance testing.
• Manage update sets or source control, deployment sequencing, rollback procedures, and release notes.
• Resolve complex defects and support production cutover and hypercare.

Skills

ServiceNow development

JavaScript

Flow Designer

IntegrationHub

ATF

Reporting

REST/SOAP integrations

Security practices

Agile delivery

Code reviews

Education

Bachelor's degree in CS/CI/EE or equivalent

Tools

App Engine Studio

Workspace/UI Builder

Glide APIs

Script Includes

Transform maps

Job description

Spatial Front, Inc. (SFI)

a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree is seeking a highly skilled and experienced ServiceNow Technical Lead / Sr. Developer to join our dynamic team.

In this role, you will lead hands‑on configuration and development of NSF's ServiceNow ICM solution, enforcing coding standards and delivering secure, maintainable workflows, integrations, workspaces, and reports.

Location

Hybrid remote, with occasional on‑site as needed.

Key Responsibilities

• Configure case forms, tables, business rules, client scripts, UI policies, notifications, and assignment logic.
• Develop Flow Designer flows and subflows for intake, routing, approvals, escalations, and closure.
• Implement workspace experiences, related lists, dashboards, and role‑specific views.
• Create secure scripted APIs, integration actions, transform maps, and reusable components.
• Conduct peer reviews and ensure adherence to scoped-application and upgrade‑safe development standards.
• Build ATF coverage and support unit, integration, regression, and performance testing.
• Manage update sets or source control, deployment sequencing, rollback procedures, and release notes.
• Resolve complex defects and support production cutover and hypercare.

Requirements

• Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required).
• 10+ years of professional experience, with at least 3 years in an Agile environment.
• Advanced ServiceNow development using JavaScript, Glide APIs, Script Includes, business rules, and client‑side scripting.
• Hands‑on experience with ICM or complex case‑management applications.
• Strong skills in App Engine Studio, Flow Designer, IntegrationHub, Workspace/UI Builder, ATF, and reporting.
• Experience developing REST/SOAP integrations, import sets, transform maps, and secure authentication flows.
• Knowledge of ACLs, data policies, encryption, audit history, and secure coding practices.
• Experience with Agile delivery, code reviews, defect management, and release automation.
• Ability to diagnose performance, data, workflow, and integration issues.

Desired Certifications

• ServiceNow CAD and CSA required or strongly preferred
• Relevant CIS certification
• JavaScript or integration certification preferred

Additional Information

• Clearance: Must be a US Citizen and able to obtain a Public Trust clearance. Background checks may include criminal history, education/certification and employment verifications, credit history, and fingerprinting. (Public Trust investigations typically take 4–8 weeks)
• Salary: $145,000 – $190,000 annually. SFI maintains broad salary ranges to account for variations in skills, experience, market conditions, and location.
• Work Environment: Hybrid remote, with occasional on‑site presence required to support client needs.
• Benefits: SFI offers a comprehensive benefits package. Learn more at SFI Careers.
• Other:
  • This is a full‑time W2 position.
  • Spatial Front Inc. is an Equal‑opportunity Employer; all qualified applicants will receive consideration for employment.
  • Spatial Front Inc. participates in E‑Verify.

Salary Description

$145,000 - $190,000