ServiceNow Developer

Worky; Alexandria (VA); On-site; USD 90,000 - 115,000; Full time

Job summary

LightFeather is seeking a Lead ServiceNow Developer to design, develop, and deploy ServiceNow solutions for federal government projects. The role is fully remote in the United States, with EST hours, and requires active U.S. citizenship for a Public Trust clearance.

You will lead a team of developers, drive complex migrations and integrations, and ensure security and performance across ITSM, ITOM, HRSD, App Engine, and Service Portal modules using JavaScript, Flow Designer, and REST/SOAP APIs.

Qualifications

• Active DHS Public Trust clearance or higher (or equivalent).
• 9+ years of hands-on ServiceNow development and administration.
• ServiceNow CSA certification.
• Strong expertise in App Engine and custom app development.
• Advanced knowledge of Service Portal development, including widget customization and UI scripting.
• Experience integrating ServiceNow with external systems using REST and SOAP APIs.
• Proven ability to lead development teams and deliver high-quality solutions.
• Experience in Agile environments with Jira/Azure DevOps.
• Experience with CI/CD pipelines for ServiceNow deployments.
• Experience with AWS.

Responsibilities

• Lead design, configuration, development, and deployment of ServiceNow applications.
• Develop and enhance ITSM, ITOM, HRSD, App Engine, and Service Portal modules.
• Create workflows, business rules, UI policies, ACLs, and automation scripts.
• Develop widgets and UI components for Service Portal using AngularJS, HTML, CSS, and JS.
• Lead integrations with external systems via REST/SOAP, MID Server, and Integration Hub.
• Ensure platform security, RBAC, and data governance.
• Mentor and lead a team of ServiceNow developers.
• Collaborate with stakeholders to translate requirements into scalable solutions.
• Troubleshoot, optimize performance, and perform root-cause analysis.
• Work in an Agile framework and participate in ceremonies.
• Document solutions, workflows, and architecture for knowledge sharing.

Skills

ServiceNow development

ServiceNow administration

JavaScript

GlideScript

Flow Designer

REST API

SOAP API

Integration Hub

AWS

Agile

Jira

Azure DevOps

RBAC

CI/CD

Leadership

Tools

Jira

Azure DevOps

Integration Hub

Job description

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, strong leadership, and the ability to drive the successful implementation of ServiceNow applications while ensuring optimal performance, security, and scalability. The ideal candidate will have extensive experience in ServiceNow platform architecture, development, integrations, and workflow automation, along with the ability to lead teams in an Agile environment. This is a Full Time, Remote Position.

• Location: Fully Remote (EST hours)
• Job Type: Full-time
• Salary: $90,000–$115,000 annually, based on experience
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Public Trust level security clearance

Responsibilities

• Lead the design, configuration, development, and deployment of ServiceNow applications, ensuring alignment with business requirements and industry best practices.
• Develop, customize, and enhance ServiceNow modules, including but not limited to ITSM, ITOM, HRSD, App Engine, and Service Portal.
• Create and manage complex workflows, business rules, UI policies, ACLs, and automation scripts using JavaScript, GlideScript, and Flow Designer.
• Develop custom widgets and UI components for the Service Portal using AngularJS, HTML, CSS, and JavaScript.
• Lead integration efforts with external systems using REST APIs, SOAP APIs, MID Server, Integration Hub, and third-party connectors.
• Ensure platform security, compliance, and best practices, including role-based access controls (RBAC) and data governance policies.
• Mentor and lead a team of ServiceNow developers, providing guidance, technical oversight, and best practices for efficient solution delivery.
• Collaborate with stakeholders and business analysts to translate requirements into scalable, maintainable ServiceNow solutions.
• Troubleshoot and resolve platform issues, optimize system performance, and conduct root cause analysis.
• Work within an Agile framework (Scrum/Kanban), participating in sprint planning, backlog grooming, and daily stand-ups.
• Document technical solutions, workflows, and architecture designs for internal knowledge sharing and client handover.

Required Qualifications and Skills

• Active DHS Public Trust clearance or higher.
• 9+ years of hands-on experience with ServiceNow platform development and administration.
• ServiceNow Certified System Administrator (CSA).
• Strong expertise in ServiceNow App Engine and custom application development.
• Advanced knowledge of ServiceNow Service Portal Development, including widget customization and UI scripting.
• Experience integrating ServiceNow with external systems using REST, SOAP, and third-party APIs.
• Proven ability to lead development teams and ensure efficient, high-quality solution delivery.
• Experience working in Agile environments with tools like Jira or Azure DevOps.
• Experience with CI/CD pipelines and DevOps practices for ServiceNow application deployment.
• Experience working with Amazon Web Services (AWS).
• Strong scripting skills in JavaScript, GlideScript, and Flow Designer.
• Excellent communication skills with the ability to present technical concepts to both technical and non-technical audiences.
• Strong leadership and mentoring skills, with experience managing development teams.
• Exceptional problem-solving, analytical thinking, and troubleshooting abilities.
• Excellent stakeholder management, communication, and presentation skills.
• Conflict resolution expertise to mitigate risks and ensure project success.

Preferred

• Experience with HR Service Delivery (HRSD) solutions within ServiceNow.
• Deep expertise in ServiceNow platform architecture and solution design.
• Experience with scripting languages such as JavaScript, GlideScript, and UI policies/business rules.
• Proficiency in designing and implementing complex integrations using Integration Hub and external APIs.

Why Join LightFeather?

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.