ServiceNow Designer

CyberCore Technologies; Springfield (VA); On-site; USD 110,000 - 160,000; Full time

Job summary

CyberCore Technologies seeks an NMS IT Software Designer to advance our network management systems. The role centers on ServiceNow, RMF A&A, and enterprise integrations, with office presence required five days a week.

You will deploy ServiceNow on RHEL/Windows, build REST/SOAP integrations, and contribute to SDLC activities from planning through delivery.

Candidates should excel in automation (Ansible, Python, Terraform, PowerShell) and produce design docs, runbooks, and training for users.

Qualifications

• Experience deploying and administering ServiceNow on Linux and Windows.
• Familiarity with RMF A&A processes and DISA STIG/SCAP benchmarks.
• Strong experience with REST/SOAP integrations and API design.
• Ability to produce design specs, runbooks, and user guides.
• Automation scripting experience with Ansible, Python, PowerShell.

Responsibilities

• Deploy, administer, develop, and integrate ServiceNow on RHEL and Windows.
• Work with Agile/Scrum and SDLC to plan, build, test, and deliver features.
• Collaborate with PMs and Tech Leads to communicate status and risks.
• Design and implement integrations between ServiceNow, NSO, and enterprise tools.
• Create and maintain technical documentation and provide user handoff training.
• Monitor performance, build dashboards/alerts, and remediate issues.
• Support RMF A&A by producing artifacts and applying DISA benchmarks.
• Develop automation scripts with Ansible, Python, Terraform, PowerShell.
• Troubleshoot complex system issues and perform root cause analyses.
• Conduct performance tuning and ensure change/release adherence.

Skills

ServiceNow

REST APIs

Python

PowerShell

Ansible

Terraform

RHEL

Windows

STIG

SCAP

Tools

ServiceNow Platform

MID Server

IntegrationHub

NSO

Job description

The NMS IT Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week.

• Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on database connectivity, schema, and performance requirements
• Work with Agile/Scum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs
• Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
• Create and maintain technical documentation (design specs, runbooks, and user guides) and support user handoff training when required
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions
• Conduct system performance analysis and tuning to optimize configurations and throughput
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements