ServiceNow Software Designer 3

CyberCore Technologies; Springfield (VA); On-site; USD 140,000 - 190,000; Full time

Job summary

CyberCore Technologies is seeking a NMS ServiceNow Software Designer to lead the development, deployment, and integration of the ServiceNow toolset across RHEL and Windows, ensuring performance and security.

This role requires DoD 8140/8570 IAT Level 2, strong Agile/SDLC experience, and close collaboration with Project Managers and Technical Leads. Office presence is required at least five days per week, with mentoring and documentation duties to support operations and continuous improvement.

Responsibilities

• Oversee and guide team in the development, administration, deployment, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while collaborating with database developers on database requirements
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability
• Coordinate with Project Managers and Technical Leads to ensure clear communication of progress, risks, and technical challenges
• Direct integration efforts with Cisco Network Services Orchestrator, COTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes
• Oversee creation and maintenance of technical documentation, ensuring accuracy for operations users and providing user handoff training as needed
• Monitor the team's efforts to maintain IT system and application performance/availability and respond to emerging issues
• Lead the team in hardening and securing systems, support RMF authorization and accreditation efforts, ensuring compliant engineered solutions
• Guide automation and orchestration of ServiceNow deployment activities using Ansible, Python, Terraform, PowerShell, and mentor best practices for testing and verification
• Manage troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing RCA and continuous improvement
• Direct system performance analysis and tuning activities to ensure efficient configuration and optimization
• Lead engineering projects through the SDLC to meet deliverables within scope and budget
• Oversee delivery of well-developed and engineered solutions as deployable packages for smooth production handoffs

Job description

The NMS ServiceNow Software Designer will provide expert knowledge of network management systems, operating systems, commercial software, government software, and full integration of toolsets and servers. This position requires office presence a minimum of 5 days per week.

• Compliance with Department of Defense (DoD) 8140.03 (8570) Information Assurance Technical (IAT) Level 2
• Oversee and guide team members in the development, administration, deployment, and integration of the ServiceNow suite of tools on RHEL and Windows operating systems, while facilitating collaboration with database developers on database requirements
• Lead the team in utilizing Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects efficiently, fostering a culture of continuous improvement and accountability
• Coordinate closely with Project Managers and Technical Leads, ensuring clear communication of team progress, risks, and technical challenges
• Direct integration efforts with Cisco Network Services Orchestrator, COTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes
• Oversee the creation and maintenance of technical documentation by the team, ensuring accuracy and completeness for operations users and providing user handoff training as needed
• Monitor the team's efforts to maintain IT system and application performance/availability while responding proactively to emerging issues
• Lead the team in hardening and securing systems, support Risk Management Framework (RMF) authorization and accreditation (A&A) efforts, and ensuring all engineered solutions are compliant
• Guide the automation and orchestration of ServiceNow deployment activities using modern tools and methods (Ansible, Python, Terraform, PowerShell), and mentor the team in best practices for testing, validation, and verification
• Manage the troubleshooting, diagnosis, and resolution of complex system and service issues, overseeing Root Cause Analysis (RCA) and driving continuous improvement
• Direct system performance analysis and tuning activities, ensuring solutions are efficiently configured and optimized by the team
• Lead engineering projects and technical processes through the System Development Life Cycle (SDLC), ensuring the team meets deliverables, achieves positive outcomes, and stays within scope and budget
• Oversee the delivery of well-developed and engineered solutions as deployable packages, ensuring Operations teams can transition solutions to production environments with minimal manual intervention and high success rates