ServiceNow Delivery Architect (Federal) - Hybrid

InDev; Ashburn (VA); Hybrid; USD 140,000 - 200,000; Full time

Job summary

InDev is seeking a Technical Delivery Lead to serve as the technical authority and engineering leader for a DHS ServiceNow contract. This role is not a traditional project management position.

You will lead the technical direction, architecture, and execution of ServiceNow applications while overseeing engineering teams and serving as the primary technical interface to the customer. You will drive engineering quality, make critical technical decisions, guide architecture, and ensure successful

Qualifications

• Bachelor’s degree in computer science, information systems, or a related field.
• 7+ years of software engineering, architecture, or technical leadership.
• Deep understanding of SaaS Low-Code/No-Code platforms (ServiceNow preferred).
• Experience with KPI tracking, roadmap planning, scope definition, and timelines.
• Experience leading engineering and cross-functional teams.
• Proven ability communicating complex technical concepts.
• Customer-facing experience with enterprise clients.
• Strong knowledge of the software development lifecycle (Agile/Scrum preferred).
• Strong problem-solving, decision-making, and organizational skills.

Responsibilities

• Serve as the primary point of contact for delivery teams to the customer.
• Lead customer meetings including sprint reviews, status updates, roadmap discussions, and issue resolution.
• Lead design reviews, solution discussions, and technical briefings.
• Translate business objectives into actionable technical solutions.
• Own technical delivery outcomes (quality, scalability, performance).
• Ensure solutions are delivered on time, within scope, and with high quality.
• Drive sprint planning, prioritization, and backlog refinement with BAs and solution architects.
• Monitor progress, identify risks, and remove blockers.
• Ensure alignment between customer requirements and technical implementation.
• Maintain understanding of product architecture and partner with solution architects.

Skills

Technical leadership

SaaS architecture

ServiceNow

Agile/Scrum

Stakeholder management

Mentoring

KPI tracking

Cross-functional teams

Communication skills

Education

Bachelor’s Degree in Computer Science

Tools

ServiceNow

Jira

Confluence

Power BI

Job description

InDev is seeking a Technical Delivery Lead to serve as the technical authority and engineering leader for a DHS ServiceNow contract. This role is not a traditional project management position.

You will lead the technical direction, architecture, and execution of ServiceNow applications while overseeing engineering teams and serving as the primary technical interface to the customer. You will drive engineering quality, make critical technical decisions, guide architecture, and ensure successful