Manager, ServiceNow Data

Cardinal Health; Northern (KY); Hybrid; USD 123,000 - 176,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account

401k plan

MyFlexPay access

FSAs

Disability coverage

Work-Life resources

Parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Manager to lead the ServiceNow Data Team responsible for CMDB governance, discovery, and data-driven analytics. The role oversees global teams, ensures data integrity, and drives AI-enabled automation across IT operations.

Responsibilities include managing the enterprise architecture workspace, creating executive dashboards, and ensuring ITIL-aligned governance. A Bachelor’s degree and leadership experience are preferred, with opportunity for strategic impact within

Qualifications

• 8-12 years of experience.
• Bachelor’s degree in related field, or equivalent work experience.
• Preferred 3+ years of leadership experience managing technical teams, including offshore resources.
• Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance preferred.
• Experience implementing AI, automation, and analytics solutions within ServiceNow preferred.

Responsibilities

• Lead, mentor, and manage the ServiceNow Data Team, including global teams (US, Manila and India).
• Govern and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, integrity, and compliance.
• Oversee ServiceNow Discovery operations, including MID Servers, discovery schedules, credential management, and CI reconciliation.
• Drive adoption, governance, and maturity of the Common Service Data Model (CSDM).
• Manage the Enterprise Architecture Workspace, including application inventory, ownership, lifecycle management, technology standards, and application rationalization initiatives.
• Develop and maintain dashboards, KPIs, metrics, and executive reporting related to CMDB health, discovery coverage, application portfolio management, and data quality.
• Define and execute AI Agent and automation strategies within ServiceNow and IT Operations to improve efficiencies, enhance data quality, reduce manual effort, and improve user experience.
• Partner with Infrastructure, Enterprise Architecture, Application Owners, ITSM, Security, and business stakeholders to establish data governance, service mapping, and reporting standards.
• Lead roadmap initiatives, continuous improvement efforts, and platform enhancements across ServiceNow data management capabilities.
• Ensure compliance with ITIL best practices, audit requirements, and organizational governance standards.

Skills

Leadership

ITIL knowledge

Data governance

Enterprise architecture

AI/Automation

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Job description

About the Department

What Software & Information Platforms contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value. Software & Information Platforms manages the technical configuration, design, administration, development, implementation and support of application and information frameworks that the organization's application solutions utilize. This job family partners with Application Development & Maintenance teams and other Information Technology function teams to identify ehancements for platforms and long-term capabilities.

Job Summary

The Manager, ServiceNow Data Team is responsible for leading the governance, support, and continuous improvement of ServiceNow CMDB, Discovery, Common Service Data Model (CSDM), Enterprise Architecture (EA) Workspace, Reporting & Analytics, and AI-driven automation capabilities. This role ensures the delivery of accurate, trusted, and actionable IT data that supports operational excellence, service management, enterprise architecture, and strategic decision-making.

Responsibilities

• Lead, mentor, and manage the ServiceNow Data Team, including global teams (US, Manilla and India)
• Govern and maintain the ServiceNow CMDB, ensuring data accuracy, completeness, integrity, and compliance
• Oversee ServiceNow Discovery operations, including MID Servers, discovery schedules, credential management, and CI reconciliation
• Drive adoption, governance, and maturity of the Common Service Data Model (CSDM)
• Manage the Enterprise Architecture Workspace, including application inventory, ownership, lifecycle management, technology standards, and application rationalization initiatives
• Develop and maintain dashboards, KPIs, metrics, and executive reporting related to CMDB health, discovery coverage, application portfolio management, and data quality
• Define and execute AI Agent and automation strategies within ServiceNow and IT Operations to improve efficiencies, enhance data quality, reduce manual effort, and improve user experience
• Partner with Infrastructure, Enterprise Architecture, Application Owners, ITSM, Security, and business stakeholders to establish data governance, service mapping, and reporting standards
• Lead roadmap initiatives, continuous improvement efforts, and platform enhancements across ServiceNow data management capabilities
• Ensure compliance with ITIL best practices, audit requirements, and organizational governance standards

Qualifications

• 8-12 years of experience
• Preferred Bachelor’s degree in related field, or equivalent work experience
• Preferred 3+ years of leadership experience managing technical teams, including offshore resources
• Strong knowledge of ITIL processes, configuration management, enterprise architecture, and data governance preferred
• Experience implementing AI, automation, and analytics solutions within ServiceNow preferred

What is expected of you and others at this level

• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projectsGains consensus from various parties involved

Compensation

Anticipated salary range: $123,400 - $176,300

Bonus eligible: Yes

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application Details

Application window anticipated to close: 10/25/2026

Diversity and Inclusion

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.

We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

About Cardinal Health

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities.

We are a crucial link between the clinical and operational sides of healthcare, delivering end‑to‑end solutions and data‑driving insights that advance healthcare and improve lives every day.

With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges — now, and in the future.

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