Customer Care

Siri InfoSolutions Inc; Milford (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Siri InfoSolutions Inc in the United States seeks a Supervisor Customer Success Guides to lead a team of Customer Success Guides, oversee onboarding, adoption, risk mitigation and revenue growth across a portfolio of ServiceNow customers.

You will collaborate with support teams, drive governance, coach staff, manage performance and ensure exceptional customer experience through proactive engagement and cross-functional partnership.

Qualifications

• Leadership and people-management capabilities.
• Strong business insight and customer-orientation.
• Analytical thinking for operations and governance.

Responsibilities

• Lead a team of Customer Success Guides for onboarding, adoption, risk mitigation, and revenue growth.
• Governance, coaching, and performance management for the portfolio.
• Collaborate with Support teams (Training/Quality/WFM) to ensure excellent customer experiences.

Skills

Leadership

Customer & Business Acumen

Analytical & Operational

Communication & Stakeholder Mgmt

Adaptability

Process Improvement

Domain Knowledge

ServiceNow / SaaS

ITIL / CSA Certification

Job description

Job Title

Customer Success

Job Type

Full time / Contract

Client Location

TCS

Work Arrangement

On site

Duration

Full-Time

Pay Rate / Salary

$60 to $85K Yealry

Job Summary

• Leadership
• Customer & Business Acumen
• Analytical & Operational
• Communication & Stakeholder Management
• Adaptability to dynamic environments
• Process improvement mindset
• Domain (Preferred)
• Knowledge of ServiceNow / SaaS platforms
• ITIL / CSA certification preferred

Roles & Responsibilities

• The Supervisor Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding,
• adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience
• outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM.
• Team Leadership & People Management
• Customer Onboarding & Activation Oversight
• Adoption & Proactive Risk Management
• Customer Feedback & Experience Governance
• Performance Management
• Stakeholder & Cross-Functional Collaboration