ServiceNow Consultant (SPM)

Brooklyn Arts Council; Vienna (VA); Hybrid; USD 116,000 - 134,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-Term)

Disability Insurance (Long-Term)

401(k)

Paid Time Off

Educational Assistance

Job summary

BRMi is seeking an experienced ServiceNow SPM Adoption & Enablement Consultant to drive implementation and organizational adoption of ServiceNow SPM across HR PMO functions. This contractor will act as a trusted advisor, trainer, and SME during the transition to a centralized SPM solution.

You will partner with Portfolio, Program, and Project Managers and business stakeholders to drive user adoption, establish best practices, provide hands-on support, and develop sustainable operating

Qualifications

• 5+ years of experience implementing or supporting ServiceNow SPM
• Experience leading SPM/PPM transformations in large organizations
• Experience training PMOs and stakeholders on ServiceNow SPM
• Strong knowledge of portfolio, program, project, demand, and resource management

Responsibilities

• Serve as subject matter expert for ServiceNow SPM capabilities and best practices
• Advise leadership and PMO stakeholders on processes enabled by SPM
• Recommend configuration, workflow, governance, and reporting approaches
• Identify opportunities to streamline portfolio management processes and improve user experience
• Develop and deliver role-based training for PMs and stakeholders
• Facilitate workshops, office hours, demonstrations, and hands-on learning sessions
• Support users during implementation, pilot, and post-launch phases
• Coach teams on migrating from legacy tools to new workflows
• Create SOPs, process guides, and training materials

Skills

ServiceNow SPM

PMO Transformation

Training Delivery

Stakeholder Engagement

Governance

Education

PM Certification (PMP/PgMP/PMOCP)

ServiceNow Certification (CIS)

Tools

ServiceNow Platform

Job description

Overview

BRMi is seeking an experienced ServiceNow Strategic Portfolio Management (SPM) Adoption & Enablement Consultant to support the implementation and organizational adoption of ServiceNow SPM across our Portfolio, Program, and Project Management functions within HR. This contractor will serve as a trusted advisor, trainer, and subject matter expert throughout the transition from multiple project management tools and processes to a centralized ServiceNow SPM solution. The consultant will partner directly with Portfolio Managers, Project Managers, Program Managers, and business stakeholders to drive user adoption, establish best practices, provide hands‑on support, and develop sustainable operating procedures. The ideal candidate brings proven experience implementing ServiceNow SPM, enabling PMOs through similar transformations, and creating scalable governance, training, and support models that ensure long‑term success.

**Hybrid in Vienna, VA, Pensacola, FL, or Winchester, VA**

**In person interviews will be required for this role**

Benefits:

• Comprehensive Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Employer-Paid Short-Term and Long-Term Disability Insurance
• 401(k)
• Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays
• Educational Assistance

Salary: 116k-134k

Responsibilities

• ServiceNow SPM Expertise & Advisory
  • Serve as the subject matter expert for ServiceNow Strategic Portfolio Management (SPM) capabilities and best practices.
  • Advise leadership and PMO stakeholders on industry-leading portfolio, program, and project management processes enabled through SPM.
  • Recommend configuration, workflow, governance, and reporting approaches that align with organizational objectives.
  • Identify opportunities to streamline portfolio management processes and improve user experience.
• PMO Training & Adoption
  • Develop and deliver role-based training for Portfolio Managers, Program Managers, Project Managers, Project Leads, and business stakeholders.
  • Facilitate workshops, office hours, demonstrations, and hands‑on learning sessions.
  • Support users during implementation, pilot, and post‑launch phases.
  • Act as the primary point of contact for user questions regarding system functionality and process execution.
  • Coach teams on transitioning from legacy tools and processes to new ways of working.
• Process Development & Documentation
  • Create comprehensive Standard Operating Procedures (SOPs), process guides, job aids, quick‑reference materials, and training documentation.
  • Document portfolio governance processes, intake workflows, demand management procedures, resource planning practices, and reporting standards.
  • Develop a sustainable knowledge repository that supports ongoing training and operational consistency.
  • Ensure documentation reflects approved governance decisions and organizational standards.
• Change Management & Operational Readiness
  • Assess organizational readiness and adoption risks.
  • Support change management activities, communication plans, stakeholder engagement, and adoption strategies.
  • Gather user feedback and recommend continuous improvements.
  • Establish support models and transition plans for post‑implementation operations.
• Perform other duties as assigned

Qualifications

• 5+ years of experience implementing or supporting ServiceNow Strategic Portfolio Management (SPM) solutions.
• Demonstrated experience leading SPM or PPM transformations within large or complex organizations.
• Experience training and enabling PMOs, project managers, and business stakeholders on ServiceNow SPM.
• Strong knowledge of portfolio management, program management, project management, demand management, resource management, and governance practices.
• Proven ability to create SOPs, process documentation, training content, and knowledge articles.
• Experience facilitating workshops, training sessions, and stakeholder engagement activities.
• Strong communication, facilitation, and relationship-building skills.
• Preferred Qualifications
  • ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
  • ServiceNow Certified System Administrator.
  • PMP, PgMP, PMI‑PMOCP, or related project management certification.
  • Experience implementing portfolio governance, intake management, prioritization frameworks, and resource planning processes.
  • Experience supporting organizational change management and user adoption initiatives.
  • Familiarity with HR, shared services, or enterprise PMO environments.

**BRMi will not sponsor applicants for work visas for this position.**

**This is a W2 opportunity only**

**EOE/Minorities/Females/Vet/Disabled**

We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.