ServiceNow Consultant (m/w/d)

Fujitsu; Chicago (IL); Hybrid; USD 98,000 - 133,000; Full time

Benefits offered by this job

Flexible hours

Learning & development

30 days leave

Employee discounts

Well-being programs

Pension plans

Job summary

Fujitsu USA is seeking a ServiceNow consultant to contribute to challenging implementation projects for customers. You will design, develop, and advise on solutions across process and platform areas, taking responsibility for planning, design, and delivery of (sub-)projects.

You will review and enhance existing ServiceNow implementations and collaborate with technical teams to drive innovation and service improvements while maintaining a customer-focused mindset in English and German.

Qualifications

• Completed degree in Business Administration, (Business) Informatics, or equivalent with process and platform consulting experience.
• Knowledge of Enterprise Service Management and ITIL core ITSM area.
• Solid experience with ServiceNow or other service management platforms.
• ServiceNow Certified System Administrator; ITSM/HRSD/SAM/HAM certifications are a plus.
• Public Sector and/or Retail industry experience is advantageous.
• Web tech basics: XML, HTML, JavaScript, JSON, Web Services; Agile methods (SCRUM).
• Strong communication, customer focus, and ability to present in German and English; travel ~10%.

Responsibilities

• Contribute to ServiceNow implementation projects for customers.
• Design, develop, and advise on solutions across process and platform areas.
• Plan, design, and deliver (sub-)projects.
• Review, customize, and enhance existing ServiceNow implementations.
• Collaborate with technical project teams to create innovative solutions.
• Drive continuous improvement and service enhancement.

Skills

ServiceNow expertise

ITIL certification

Process & platform consulting

Public Sector / Retail awareness

Agile project management

Client facing communication

Education

Business Administration / Informatics degree

Professional consulting experience

Tools

ServiceNow

XML/HTML/JavaScript/JSON

Web Services

Job description

Job Location: Düsseldorf, Berlin, Hamburg, Augsburg, Frankfurt am Main, Hannover Chicago Lane, München, Nürnberg, Stuttgart

Location Flexibility: Multiple Locations in Country

Req Id: 10835

Posting Start Date: 8/27/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age. With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Your Responsibilities

• Contribute to exciting and challenging ServiceNow implementation projects for our customers
• Design, develop, and advise on solutions across various process and platform areas
• Take responsibility for the planning, design, and delivery of (sub-)projects
• Review, customize, and enhance existing ServiceNow implementations
• Collaborate within technical project teams to develop innovative solutions
• Drive continuous improvement and enhancement of our services

What You Bring

• Successfully completed degree in Business Administration, (Business) Informatics, or a comparable qualification, along with professional experience in process and platform consulting
• Knowledge of Enterprise Service Management, ideally with an ITIL certification for the core ITSM area
• Solid experience with ServiceNow or other service management platforms
• ServiceNow Certified System Administrator certification; additional implementation certifications are advantageous (preferred: ITSM, HRSD, SAM/HAM)
• Experience within the Public Sector and/or Retail industry is an advantage
• Conceptual knowledge of web technologies such as XML, HTML, JavaScript, JSON, and Web Services
• Knowledge of agile project management and agile software development methodologies (SCRUM)
• Strong communication skills, a customer-focused mindset, and an analytical approach to work
• Ability to consult and present effectively in both German and English
• Willingness to travel (approximately 10%)

What We Offer

• Flexible working hours and the option of mobile working to support a healthy balance between family, leisure, and career
• Extensive learning and development opportunities, enabling you to pursue an expert or leadership career path
• 30 days of annual leave, additional special leave, and an attractive compensation package
• Access to a wide range of discounts and employee benefits
• Award-winning health and well-being programs
• Attractive pension and savings plans to help you prepare for your future or your next big adventure

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.