ServiceNow CMDB Analyst — Elevate ITOM & Data Quality

Montefiore Orthopedics; City of Yonkers (NY); Sur place; USD 90 000 - 110 000; Plein temps

Résumé du poste

Montefiore is looking for a ServiceNow CMDB Analyst to support enterprise Configuration Management and enhance data quality within their ServiceNow platform. The role requires maintaining CMDB integrity, collaborating across teams, and managing CI lifecycle processes.

Ideal candidates should have 3–5+ years of experience with ServiceNow, analytical skills, and the ability to work within a diverse environment. A bachelor's degree is preferred. Join Montefiore to contribute to improving health outcomes in underserved communities.

Qualifications

• 3–5+ years of experience supporting CMDB, Configuration Management, or IT Operations processes.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow CIS - Data Foundations Certification.
• Hands‑on experience with ServiceNow CMDB administration, Discovery validation, and CI lifecycle management.

Responsabilités

• Maintain and support the enterprise CMDB within ServiceNow, ensuring data quality and reliability.
• Support Configuration Item lifecycle management processes.
• Monitor CMDB Health dashboards and drive remediation efforts.
• Validate and troubleshoot Discovery and Service Mapping data.

Connaissances

ServiceNow CMDB and ITOM knowledge

Analytical skills

Troubleshooting skills

Collaboration skills

Formation

Bachelor’s degree or equivalent experience

Outils

ServiceNow

AWS Cloud Discovery

SCCM

Intune

Jamf

SolarWinds

Description du poste

Montefiore is looking for a ServiceNow CMDB Analyst to support enterprise Configuration Management and enhance data quality within their ServiceNow platform. The role requires maintaining CMDB integrity, collaborating across teams, and managing CI lifecycle processes.

Ideal candidates should have 3–5+ years of experience with ServiceNow, analytical skills, and the ability to work within a diverse environment. A bachelor's degree is preferred. Join Montefiore to contribute to improving health outcomes in underserved communities.