ServiceNow Catalog & Ops Process Manager

U.S. Bank

Charlotte (NC)

On-site

USD 98,000 - 116,000

Full time

5 days ago

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Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Paid vacation

Paid holidays

401(k) and employer-funded retirement

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a ServiceNow Catalog Business Process Manager to lead intake, design, implementation, and optimization of catalog items, requests, and workflows. This role partners with business stakeholders, developers, and support teams to deliver scalable self-service solutions that improve operational efficiency, service delivery, and user experience across the enterprise.

This position is not a ServiceNow development role. Location requires working from a U.S.

Qualifications

Bachelor’s degree or equivalent work experience.
1+ year of IT project planning and control experience.
Experience with ServiceNow Service Catalog and Request Management.
Knowledge of workflow automation and IT service management practices.

Responsibilities

Manage intake and requirements for new ServiceNow catalog requests.
Analyze business processes and design catalog solutions.
Create and maintain catalog items, record producers, workflows, and documentation.
Provide production support for existing catalog items, including troubleshooting and user support.
Coordinate testing activities, including UAT planning and validation.
Develop training materials, knowledge articles, and stakeholder communications.
Collaborate with cross-functional teams to identify automation opportunities and service improvements.