Senior ServiceNow Catalog Engineer: Self-Service Workflows

Us Bank; Hopkins (MN); Hybrid; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

11 paid holidays

Parental leave

Life insurance

Job summary

U.S. Bank is seeking a Senior ServiceNow Catalog Engineer to design, develop, and optimize the Service Catalog within ServiceNow, partnering with business stakeholders to deliver self-service experiences.

Responsibilities include implementing catalog items, workflows, and automations, aligning with best practices, and supporting deployments. The role requires CSA/CAD certifications, 5+ years of experience, and availability for weekly production release support.

Qualifications

• Bachelor’s degree, or equivalent work experience.
• Five or more years of ServiceNow development experience.
• Has ServiceNow CSA (Certified System Admin) Certification.
• Has ServiceNow CAD (Certified Application Developer) Certification.
• Availability to support production releases on Wednesday evenings on a rotational basis.

Responsibilities

• Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.
• Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
• Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
• Ensure catalog items align with ServiceNow, and U.S. Bank best practices and user experience standards.
• Configure client scripts, UI policies, business rules, and ACLs to support dynamic catalog behavior and security.
• Troubleshoot and resolve catalog-related issues.
• Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements.
• Provide documentation and training for catalog item usage and administration.
• Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
• Manage the ServiceNow release cycle, including deployment planning and execution.
• Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
• Mentor junior engineers. Provide guidance on best practices in ServiceNow development and configuration.
• Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organization.

Skills

ServiceNow

JavaScript

Glide API

HTML/CSS

Flow Designer

Catalog UI policies

Client Scripts

Problem solving

Team collaboration

Agile

Education

Bachelor’s degree or equivalent

ServiceNow CSA Certification

ServiceNow CAD Certification

Tools

REST

SOAP

Job description

U.S. Bank is seeking a Senior ServiceNow Catalog Engineer to design, develop, and optimize the Service Catalog within ServiceNow, partnering with business stakeholders to deliver self-service experiences.

Responsibilities include implementing catalog items, workflows, and automations, aligning with best practices, and supporting deployments. The role requires CSA/CAD certifications, 5+ years of experience, and availability for weekly production release support.