ServiceNow Business Systems Consultant

Progressive; United States; Remote; USD 98,000 - 131,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision coverage

Wellness programs

Tuition assistance

Paid time off

Job summary

Progressive is seeking a ServiceNow business systems consultant to lead process improvements and implement enhancements on the ServiceNow platform. You will act as SME between vendors, business areas, and project teams for support, system projects, and implementations, including handling service requests, defects, and change requests.

This is a remote position with occasional travel to Cleveland for meetings and/or training.

Qualifications

• Minimum ten years in business systems or seven years with a Bachelor's degree or higher.
• Experience with ServiceNow modules, administration, configurations, and automation tools.
• Familiarity with HRSD, ITSM, ITOM, or CSM and ITIL knowledge preferred.

Responsibilities

• Lead Business System process improvements and implement ServiceNow enhancements.
• Serve as SME between vendors, business areas, and teams for support and projects.
• Provide support for service requests, defects, and change requests.

Skills

ServiceNow knowledge

Agile methodologies

DevOps processes

CSA certification

ITIL knowledge

Education

Bachelor's degree or higher

Tools

Flow Designer

Workflow Editor

Automation Engine

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As a ServiceNow business systems consultant, you’ll lead Business System process improvements and implement enhancements for the ServiceNow platform. In this role, you’ll serve as a subject matter expert (SME) between vendors, business areas, and other teams for support, system projects, and implementations supporting the ServiceNow Employee Service Management applications. Lastly, you’ll provide support for service requests, defects, and change requests.

This is a remote position with occasional travel to Cleveland for meetings and/or training.

Minimum qualifications

• A minimum of ten years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements).
• OR Bachelor's degree or higher and a minimum of seven years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements).

Preferred skills

• Prior experience with ServiceNow modules, administration, configurations, and automation tools (Flow designer, Workflow editor, Automation Engine, etc.), as well as a ServiceNow Certified System Administrator (CSA) certificate.
• Experience with one or more ServiceNow product areas, including Human Resource Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), or similar ServiceNow solutions.
• Demonstrated capability to stay updated on the latest developments and best practices in ServiceNow HRSD and related areas.
• Experience with Agile methodologies and DevOps processes.
• Information Technology Infrastructure Library (ITIL) knowledge/certification.

Compensation

$98,400 - $131,200/year

Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance.

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Equal Opportunity Employer.

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.