ServiceNow Business Process Consultant - SPM

Newrocket; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a ServiceNow Senior Business Analyst to lead a team of experts in optimizing client business processes. This role involves facilitating executive workshops, defining customer needs, and managing complex enterprise projects. You'll collaborate closely with Solution Architects and other delivery teams to ensure successful implementations and improved efficiency. If you have a strong background in business process architecture and are passionate about driving organizational success, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• 5+ years as a technical consultant with packaged software.
• Expertise in ServiceNow SPM and cloud-based business processes.

Responsibilities

• Lead workshops to translate business needs into outcomes.
• Oversee development of Senior Business Analysts and project plans.

Skills

Business Process Architecture

Interpersonal Skills

Facilitation Skills

Presentation Skills

Written Communication

Verbal Communication

Problem-Solving Skills

Risk Assessment

Relationship Management

Coaching and Mentoring

Education

Bachelor's in Computer Science

Bachelor's in Information Technology

Tools

ServiceNow SPM Suite

Job description

We are hiring for a ServiceNow Senior Business Analyst - SPM within our Service Delivery organization.

The Business Process Architect is responsible for leading, coaching, and mentoring a team of Senior Business Analysts to capture customers' business processes and desired outcomes. The Business Process Architect will manage customer outcomes on complex level, enterprise projects.

Your Impact

1. Facilitate executive level workshops, translating business requirements into prioritized outcomes.
2. Conduct workshops and lead multiple implementations from a customer strategy standpoint.
3. Lead customers in process definition and mapping.
4. Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customers' internal processes and functions for improved efficiency and effectiveness.
5. Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan.
6. Oversee the development of Senior Business Analysts.
7. Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization).
8. Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation.
9. Collaborate with the Practice Capability Lead to help develop and improve capability offerings.
10. Support PMs by assisting in the planning and management of implementation projects.
11. Develop and maintain delivery standards for ServiceNow solutions and the enabling technology.

Your Experience

1. Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource.
2. Experience and well versed in SPM programs and demonstrating value to an organization; In-depth functional expertise and leadership for our clients on the ServiceNow SPM suite of products.
3. Strong knowledge of business process architecture principles for cloud-based platforms.
4. Strong interpersonal, organization, facilitation, and presentation skills.
5. Strong written and verbal communication skills with ability to communicate with all levels in the organization including executives.
6. Ability to assess and mitigate risk.
7. Effective facilitation, coaching, and mentoring skills with ability to motivate a team.
8. Strong problem-solving skills: ability to simplify complex situations.
9. Comfortable working in a matrixed organization.
10. Strong relationship management skills with all levels.
11. Ability to lead a group of teams located across multiple time zones.
12. Comfortable working with ambiguity and change.
13. BSC in CS, IT or similar technical discipline or equivalent experience.
14. Experience facilitating executive level workshops.