ServiceNow Business Process Consultant - Remote Role

NTT DATA, Inc.; Plano (TX); Remote; USD 138,000 - 165,000; Full time

Benefits offered by this job

Remote-friendly

Flexible travel

Growth opportunities

Work with top-tier clients

Job summary

NTT DATA, Inc. seeks a ServiceNow Process Architect to lead advisory engagements and hands-on implementation across ITSM, ITOM, HRSD, GRC, and CSM. You will map business needs to platform capabilities, design roadmaps, and drive governance and automation initiatives.

Remote-friendly role with occasional travel; craft proposals, SOWs, and deliver value to top-tier clients while mentoring teams and ensuring best practices.

Qualifications

• 7+ years hands-on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows and integrations.
• Experience in proposal writing, SOW creation, and client presentations.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify automation opportunities.

Skills

ServiceNow

Advisory Consulting

Platform Governance

Stakeholder Engagement

Roadmap Development

Client Workshops

Tools

Qualys

Tenable

SCCM

JAMF

Job description

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

Job Description:

Job Title: ServiceNow - Process Architect

Location: Remote (with occasional travel as needed)

Role Overview:

NTT DATA is seeking a dynamic and experienced ServiceNow Process Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands‑on configuration and development across all major ServiceNow modules, while also contributing to pre‑sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities:

Advisory & Strategic Consulting

• Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third‑party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications:

• 7+ years of hands‑on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.- 3+ Years
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. .- 3+ Years
• Experience in proposal writing, SOW creation, and client presentations. - 2+ Years
• Demonstrated ability to lead client workshops and translate business processes into technical solutions. -.2+ Years

Mandatory Certifications by Level

• Senior - ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills.

Why Join Us:

• Be part of a high‑impact team driving digital transformation across industries.
• Work with top‑tier clients and cutting‑edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.
• Enjoy a flexible, remote‑friendly work environment with growth opportunities.

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($100.00 - $120.00/Hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.