ServiceNow Digital Arch. Presales Senior Manager

NTT DATA, Inc.; Plano (TX); Remote; USD 180,000 - 240,000; Full time

Job summary

NTT DATA is seeking a ServiceNow Digital Architecture Presales Senior Manager to join our Plano, TX team with remote work options and occasional travel. You will lead cross‑platform pre‑sales efforts, shape solution strategy, and collaborate with GTM, delivery, and partners to drive enterprise value.

The role requires 6–8 years in pre‑sales, deep ServiceNow expertise, and exceptional communication to engage C‑suite stakeholders and drive complex, multi‑industry deals.

Qualifications

• 6-8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem.
• Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance.
• Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search) and cross‑platform architecture.
• Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping.
• Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
• Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow).
• Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives.
• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience
• Certification: Pre‑sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM)

Responsibilities

• Lead pre‑sales leadership & deal strategy for complex multi‑industry pursuits and establish win themes by verticals.
• Create an end‑to‑value map and orchestrate solution pursuit with product experts, architects, GTM, and delivery leaders.
• Own the technical/solution design narrative across discovery, PoVs/PoCs, solution reviews, and defense.
• Design end‑to‑end solution architecture leveraging ServiceNow AI across Now Assist, AI Search, Process Optimization, and predictive intelligence.
• Define an integrated platform strategy across cloud, identity, observability, cybersecurity, and enterprise apps.
• Balance configuration vs. customization, performance, security, and data governance; outline tradeoffs and roadmap implications.
• Support pricing strategies and resource planning for engagement phases.
• Lead value discovery tailored to industry; translate pain points into value hypotheses and defendable ROI/TCO tied to client KPIs.
• Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine and industry workflows.
• Create/evolve ServiceNow offerings (pricing/packaging, accelerators, reference architectures) with clear value propositions, and delivery approach.
• Build enablement assets (demo scripts, discovery guides, scoping templates, value calculators, customer stories).

Skills

Pre-sales

ServiceNow

Executive communication

Solutions architecture

GTM collaboration

Problem solving

Education

Bachelor’s degree in CS/Engineering/IS

Pre-sales accreditation

CTA

CSA

CIS

Tools

Now Assist

Generative AI Controller

AI Search

Job description

Req ID: 395280

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a ServiceNow Digital Arch. Presales Senior Manager to join our team in Plano, Texas (US-TX), United States (US).

Job Title: ServiceNow Digital Arch. Presales Senior Manager

Location: Remote (with occasional travel as needed)

Role Overview

NTT DATA is seeking a dynamic and experienced ServiceNow Pre-Sales Solution Consultant who combines deep technical solutioning expertise with strategic pre-sales capabilities. This role will lead complex, cross platform, multiple industries pre-sales and competitive offerings lifecycle management partnering closely with practice sales/GTM, marketing, delivery, alliances to accelerating customer, partner outcomes and practice growth.

Key Responsibilities

Pre‑Sales Leadership & Deal Strategy

• Support opportunity qualification and Lead discovery, and solution strategy for complex multi‑industry pursuits; establish win themes and differentiation by vertical and the depth of the solution.
• Create a end to value map and orchestrate solution pursuit (Product experts, Tech architects, GTM, delivery leaders) ensuring compelling proposals and differentiators.
• Own the technical/ solution design narrative across discovery, PoVs/PoCs, solution reviews, and solution defense.

AI & Cross‑Platform Solution Design

• Design end‑to‑end solution architecture leveraging ServiceNow AI and Workflows solutions across Generative AI Controller, AI Search, Process Optimization, and predictive intelligence to deliver measurable outcomes.
• Define an integrated/secure platform solution strategy across cloud, identity, observability, cybersecurity, enterprise apps.
• Balance configuration vs. customization, performance, security, and data governance; articulate tradeoffs and roadmap implications.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for the phases of the engagement.

Value Engineering

• Lead value discovery tailored to each industry; translate pain points into value hypotheses and defendable TCO/ROI tied to client KPIs.
• Prototype user‑centric experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine—and industry workflows (FSI, Healthcare/Life Sciences, Public Sector, Manufacturing/Energy, Retail/Consumer, Telecom/Tech).
• Create outcome‑based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap; collaborate with sales/GTM
• Create/evolve ServiceNow offerings (solution packages, accelerators, reference architectures) with clear value propositions, pricing/packaging, qualification criteria, and delivery approach.
• Build sales and pre‑sales enablement assets (demo scripts, discovery guides, scoping templates, value calculators, one‑pagers, customer stories).

Qualifications

• 6-8 years of pre‑sales consulting experience for global enterprises within the ServiceNow ecosystem (or adjacent workflow platforms).
• Proven expertise in complex, cross‑industry deals: discovery through close, executive storytelling, solution governance.
• Deep hands‑on understanding of ServiceNow AI capabilities (Now Assist, Generative AI Controller, AI Search), cross platform architecture, product knowledge and how to apply them to real business outcomes.
• Excellence in value‑based solutioning, value journey creation (TCO/ROI), and outcome‑centric road mapping.
• Experience creating offerings (pricing/packaging, enablement assets) and running integrated campaigns with GTM, marketing and partners.
• Proven ServiceNow partner/SI ecosystem experience (co‑sell, co‑market, and delivery alignment with ServiceNow)
• Exceptional communication, problem solving, and design thinking skills; comfortable leading C‑suite conversations and technical deep dives.
• Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent experience
• Certification: Pre‑sales accreditation, CTA, CSA, CIS (e.g., ITSM, CSM, HRSD, ITOM, IRM),

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

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