ServiceNow - Business Process Consultant

NTT DATA North America; Plano (TX); On-site; USD 138,000 - 171,000; Full time

Benefits offered by this job

Medical

Dental

Vision insurance

Flexible spending or health savings

Life insurance

AD&D insurance

Short- and long-term disability

Paid time off

Employee assistance

401(k) with company match

Additional voluntary or legally needed

Job summary

NTT DATA North America is seeking a Senior ServiceNow Business Process Consultant in a remote role with occasional travel. You will blend process consulting with business analysis to guide client engagements from discovery through delivery.

You’ll lead workshops, capture requirements, and shape solutions across ITSM, ITOM, HRSD, CSM, and other modules. Expect a flexible, remote-friendly environment with opportunity for growth and impact.

Qualifications

• 5+ years of ServiceNow consulting across multiple modules.
• 5+ years of business analysis, requirements gathering, and stakeholder engagement.
• Proven ability to lead client workshops and translate needs into solutions.
• Strong understanding of Agile and Scrum support.

Responsibilities

• Lead discovery sessions and process workshops for client solutions.
• Advise on best practices for ServiceNow ITSM/ITOM/HRSD/CSM implementations.
• Create process workflows, workshop materials, and training resources.
• Capture requirements, user stories, and test plans; support UAT and go-live.
• Lead client trainings and develop user-friendly job aids.

Skills

ServiceNow consulting

Business analysis

Client workshops

Agile methodologies

Tools

ServiceNow

Job description

Req ID: 386913

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a ServiceNow - Business Process Consultant to join our team in Plano, Texas (US-TX), United States (US).

ServiceNow Business Process Consultant

Location: Remote (with occasional travel as needed)

Role Overview

NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

Key Responsibilities

Business Process Consulting

• Lead functional discovery sessions and process workshops to define client-specific business process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Create dynamic collateral including process workflows, workshop presentations, and training materials.
• Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

Business Analysis

• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
• Develop and maintain end-to-end process flows and gap analyses to support solution design.
• Prepare and execute test plans, facilitate UAT, and support go-live activities.
• Lead client training sessions and create user-friendly job aids to support platform adoption.

Client Engagement & Delivery Support

• Serve as the \"eyes and ears\" of the delivery team throughout the project lifecycle.
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
• Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications

• 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
• 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
• Proven ability to lead client workshops and translate business needs into actionable solutions. – 1 to 2 Years
• Strong understanding of Agile methodologies and experience supporting Scrum teams. – 1 to 2 Years

Required ServiceNow Certifications

• Junior – CSA and at least 1 CIS-(any)
• Intermediate – CSA, at least 1 CIS-(any)
• Senior – CSA, at least 1 CIS-(Any), and CTA

Why Join Us

• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Be part of a collaborative, fast-paced, and growth-oriented consulting team.
• Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
• Make a meaningful impact by helping organizations transform their business processes.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($100-$124/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Benefits

• medical
• dental
• vision insurance
• flexible spending or health savings account
• life
• AD&D insurance
• short-and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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