ServiceNow - Business Process Consultant

Creative Solutions Services, LLC; Plano (TX); On-site; USD 208,000 - 258,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings

Life and AD&D insurance

401k with company match

Paid time off

Job summary

NTT DATA in Plano, Texas is seeking a Senior ServiceNow Business Process Consultant who blends process consulting with deep business analysis and can lead engagements from discovery to delivery. The role is remote-friendly with occasional travel and focuses on delivering value across ITSM, ITOM, HRSD, and CSM modules.

The ideal candidate has 5+ years in ServiceNow and business analysis, strong communication skills, and comfort leading workshops in an Agile environment.

Qualifications

• 5+ years in ServiceNow consulting across multiple modules.
• 5+ years in business analysis with requirements gathering and process mapping.
• Proven ability to lead client workshops and translate needs into actionable solutions.
• Strong understanding of Agile and experience supporting Scrum teams.

Responsibilities

• Lead functional discovery sessions and process workshops to define client-specific business process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Create dynamic collateral including process workflows, workshop presentations, and training materials.
• Lead client training sessions and create user-friendly job aids to support platform adoption.

Skills

ServiceNow consulting

Business analysis

Stakeholder engagement

Agile methodologies

Communication skills

Job description

ServiceNow Business Process Consultant

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a ServiceNow - Business Process Consultant to join our team in Plano, Texas (US-TX), United States (US).

Role Overview

Location: Remote (with occasional travel as needed)

NTT DATA is seeking a highly motivated and experienced Senior ServiceNow Business Process Consultant who also brings strong Business Analyst capabilities. This dual-role position is ideal for someone who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery. The ideal candidate will be a trusted advisor to clients, helping them optimize their ServiceNow implementations through process alignment, requirements gathering, and stakeholder engagement.

Key Responsibilities

Business Process Consulting

• Lead functional discovery sessions and process workshops to define client-specific business process solutions.
• Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules.
• Create dynamic collateral including process workflows, workshop presentations, and training materials.
• Partner with IT leaders and process owners to drive organizational readiness and solution adoption.

Business Analysis

• Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
• Develop and maintain end-to-end process flows and gap analyses to support solution design.
• Prepare and execute test plans, facilitate UAT, and support go-live activities.
• Lead client training sessions and create user-friendly job aids to support platform adoption.

Client Engagement & Delivery Support

• Serve as the "eyes and ears" of the delivery team throughout the project lifecycle.
• Facilitate stakeholder demos and provide solution-focused support to improve process efficiency.
• Collaborate with project leadership to ensure alignment between business goals and technical solutions.

Qualifications

• 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules.
• 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement.
• Proven ability to lead client workshops and translate business needs into actionable solutions. - 1 to 2 Years
• Strong understanding of Agile methodologies and experience supporting Scrum teams. - 1 to 2 Years
• Excellent communication, facilitation, and documentation skills.

Required ServiceNow Certifications

• Junior - CSA and at least 1 CIS-(any)
• Intermediate - CSA, at least 1 CIS-(any)
• Senior - CSA, at least 1 CIS-(Any), and CTA

Why Join Us

• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Be part of a collaborative, fast-paced, and growth-oriented consulting team.
• Enjoy a flexible, remote-friendly work environment with opportunities for advancement.
• Make a meaningful impact by helping organizations transform their business processes.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($100-$124/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Company Benefits

• This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

If you'd like more information on your EEO rights under the law, please click here.

For Pay Transparency information, please click here.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.