ServiceNow - Technical Architect

NTT DATA, Inc.; Plano (TX); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-friendly work environment

Growth opportunities

Collaboration with industry experts

Job summary

NTT DATA is seeking a ServiceNow - Technical Architect for our Plano, Texas team. You will lead engagements, map business needs to platform capabilities, and define future-state roadmaps across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.

You will design governance, drive KPI frameworks, and collaborate with sales to draft SOWs while guiding delivery and pricing strategies. Remote-friendly work options are available as part of a flexible environment.

Qualifications

• 10+ years hands-on ServiceNow experience across multiple modules.
• Proven advisory consulting and technical delivery track record.
• Strong knowledge of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state roadmaps.
• Develop platform roadmaps aligned with business goals and priorities.
• Conduct business value assessments and adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design governance models, KPIs, and process improvement frameworks.
• Collaborate with sales and delivery to draft proposals and SOWs.
• Estimate effort, define scope, and align deliverables with budgets.

Skills

ServiceNow architecture

Advisory consulting

Client workshops

Scripting & workflows

Integrations (third-party)

Education

Senior ServiceNow Certifications CSA/CIS

PMP or equivalent

ITIL Foundation

Tools

Qualys

Tenable

SCCM

JAMF

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a ServiceNow - Technical Architect to join our team in Plano, Texas (US-TX), United States (US).

Key Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation & Platform Expertise

• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
• Ensure platform conformance to best practices and licensing strategies.

Proposal & SOW Development

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

• 10+ years of hands‑on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery. 7+ Years
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations. 5+ Years
• Experience in proposal writing, SOW creation, and client presentations. 2+ Years
• Demonstrated ability to lead client workshops and translate business processes into technical solutions. 2+ Years
• Mandatory Certifications by Level: Senior – ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation.
• Excellent communication and stakeholder engagement skills.

Why Join Us

• Be part of a high-impact team driving digital transformation across industries.
• Work with top-tier clients and cutting-edge ServiceNow solutions.
• Collaborate with experts in advisory, architecture, and delivery.
• Enjoy a flexible, remote-friendly work environment with growth opportunities.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .