ServiceNow Business Analyst - 100% Remote (REF1788G - TO3)

Freddie Mac; Sully Square (VA); Remote; USD 110,000 - 135,000; Full time

Job summary

Freddie Mac recherche un analyste en affaires pour se joindre à une équipe dynamique dans le secteur des services informatiques. Le candidat idéal doit avoir une solide connaissance des modules ServiceNow et pouvoir collaborer avec différentes équipes pour améliorer les processus. L'environnement de travail valorise l'éthique et la culture de soutien, offrant des opportunités de développement personnel et professionnel.

Qualifications

• Connaissance approfondie des modules ServiceNow (ITSM, ITOM, HRSD).
• 2+ ans d'expérience en analyse technique logicielle.
• Capacité à créer des histoires utilisateur et des spécifications fonctionnelles.

Responsibilities

• Collaborer avec les utilisateurs pour recueillir des exigences et évaluer les fonctionnalités de ServiceNow.
• Documenter les exigences commerciales, les histoires utilisateur et les critères d'acceptation.
• Analyser les flux de travail et recommander des améliorations.

Skills

Analyse technique

Collaboration

Résolution de problèmes

Pensée analytique

Education

Licence dans un domaine connexe

Job description

Employer Industry: IT Services for Government

Why consider this job opportunity:
- Salary up to $135,000 (depending on experience)
- Opportunity for personal and professional development
- Engaging and collaborative work environment that values teamwork
- Involvement in innovative IT solutions impacting U.S. government operations
- Ethical and supportive company culture focused on core values

What to Expect (Job Responsibilities):
- Collaborate with business users to gather requirements and evaluate ServiceNow features
- Document business requirements, user stories, and acceptance criteria
- Analyze workflows and recommend process improvements for ServiceNow applications
- Act as a liaison between business teams, developers, and administrators
- Define reporting needs and build dashboards for business insights

What is Required (Qualifications):
- Strong working knowledge of ServiceNow modules (ITSM, ITOM, HRSD, etc.)
- 2+ years of overall software-related technical analysis experience
- 2+ years of experience with agile work item management and agile-based requirement methods
- Ability to create user stories, process flows, and functional specifications
- Must have a Public Trust clearance or the ability to obtain one

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in a related field
- Certification(s) in Business Analysis
- Familiarity with Agile/Scrum methodologies
- Strong analytical, critical thinking, and problem-solving abilities
- Demonstrated experience presenting and negotiating with stakeholders at all levels

#ITServices #GovernmentJobs #ServiceNow #BusinessAnalysis #AgileMethodologies

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