Service Now Quality Analyst

Koniag Services, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Job summary

Koniag Advisory and Business Solutions, LLC, a Koniag Government Services company, seeks a ServiceNow Quality Analyst to support QA across workflows, integrations, and releases. Work will occur at the client facility or remote locations within Eastern Time core hours and requires the ability to obtain a Public Trust.

The role focuses on testing strategies, evidence collection, and defect management to ensure release readiness and production validation. Strong communication is essential.

Qualifications

• Bachelor's degree or equivalent in IT/QA with 4+ years of testing experience.
• Experience with ServiceNow, ITSM tools, and enterprise validation.
• Experience testing federal systems, accessibility, or security-sensitive workflows.

Responsibilities

• Develop and execute test plans, scripts, regression tests, integration tests, UAT support materials, and release validation checklists.
• Validate ServiceNow workflows, forms, catalog items, integrations, reports, roles, permissions, notifications, and data behavior.
• Document defects with clear reproduction steps, expected vs actual results, screenshots, evidence, and severity recommendations.
• Coordinate with business analysts, developers, admins, product owners, and users to resolve defects and confirm acceptance criteria.
• Maintain traceability between requirements, test cases, defects, and release decisions.

Skills

Manual testing

Regression testing

Requirements traceability

Release validation

Attention to detail

Public Trust eligibility

Education

Bachelor's degree in Information Systems/CS/QA/Business

Tools

ServiceNow

Jira

Xray

Zephyr

Selenium

Job description

Posted Friday, August 28, 2026 at 4:00 AM

Koniag Advisory and Business Solutions, LLC a Koniag Government Services company, is seeking a ServiceNow Quality Analyst support KABS and our government customer in Washington, DC. The position is hybrid, requires 1 day onsite. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

• health, dental and vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off
• and more

Koniag Advisory and Business Solutions, a Koniag Government Services company, is seeking a ServiceNow QA Analyst to support the Digital Workplace workforce by planning, executing, documenting, and validating testing for ServiceNow workflows, integrations, releases, and platform enhancements. Work will be performed at the client's facility or customer approved remote locations during Eastern Time core business hours.

The ServiceNow QA Analyst will support quality assurance across ServiceNow product teams by developing test strategies, test cases, evidence, and defect management practices.

Principal responsibilities will include but are not limited to:

• Develop and execute test plans, test scripts, regression tests, integration tests, UAT support materials, and release validation checklists.
• Validate ServiceNow workflows, forms, catalog items, integrations, reports, roles, permissions, notifications, and data behavior.
• Document defects with clear reproduction steps, expected results, actual results, screenshots, evidence, and severity recommendations.
• Support Automated Test Framework, regression suites, release readiness, and production validation where applicable.
• Coordinate with business analysts, developers, admins, product owners, and users to resolve defects and confirm acceptance criteria.
• Maintain traceability between requirements, test cases, defects, and release decisions.

Education and Experience:

Required:

• Bachelor's degree in Information Systems, Computer Science, Quality Assurance, Business, or a related discipline, or equivalent work experience.
• 4+ years of experience in software testing, QA analysis, UAT coordination, or enterprise platform validation.
• Experience testing workflow applications, ITSM tools, or ServiceNow solutions.
• ServiceNow Certified System Administrator, ServiceNow Automated Test Framework experience, ISTQB, ITIL, or comparable credential.
• Experience testing federal systems, accessibility requirements, or security-sensitive workflows.

Required Skills and Competencies:

• Strong manual testing, regression testing, defect documentation, requirements traceability, and release validation skills.
• Working knowledge of ServiceNow modules, workflows, roles, forms, catalog items, reports, and integrations.
• Ability to write testable scenarios from user stories and acceptance criteria.
• Strong attention to detail and communication skills.
• Ability to obtain a Public Trust clearance.

Desired Skills and Competencies:

• Experience with ServiceNow Automated Test Framework, Jira, Xray, Zephyr, Selenium, or comparable test management tools.
• Familiarity with Section 508 testing, performance testing, and integration testing practices.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [e-mail] or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.Shareholder Preference in accordance with Public Law 88-352

Job Family Technical Program Management & Operations