ServiceNow Business Analyst

Socket.dev; Washington (District of Columbia); On-site; USD 64,000 - 160,000; Full time

Job summary

Accenture Federal Services is seeking a ServiceNow Business Analyst to support end-to-end ServiceNow implementations for US federal government clients. You will lead requirements sessions, write user stories for developers, and collaborate with the ServiceNow Architect to ensure solutions meet business needs.

You will also help plan tests, drive quality reviews, and support organizational change management, while applying ITIL, Agile, and SDLC practices to deliver reliable, scalable results for

Qualifications

• At least 1 year of ServiceNow delivery experience.
• Experience gathering thorough requirements and writing effective user stories in ServiceNow.
• Ability to demonstrate ServiceNow functionality to stakeholders.
• Experience implementing systems with Agile/Scrum and/or SDLC processes.
• Hands-on ITIL experience.

Responsibilities

• Lead requirements gathering sessions to capture detail for design.
• Write effective user stories for developers and support the technical team.
• Build trusting relationships with project stakeholders and the implementation team.
• Collaborate with the ServiceNow Architect to identify efficiency improvements and ensure requirements are met.
• Lead quality management reviews, support test plan development, and drive organizational change management.

Skills

ServiceNow delivery

Business analysis

Stakeholder engagement

Agile / SDLC

ITIL experience

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

The Work:

The ServiceNow Business Analyst will support the implementation from proposal to delivery by applying knowledge of ServiceNow. The Business Analyst will lead requirements gathering sessions to capture the detail needed to design solutions that meet or exceed expectations. Be able to write effective user stories for developers and support the technical team. Build trusting relationships with project stakeholders and the implementation team. Work closely with the ServiceNow Architect to identify ways to reduce efforts and ensure all business and design requirements are met. Lead quality management reviews, support test plan development, and organizational change management. Ensure quality solutions are developed and deployed.

Here’s what you need

• At least one year of ServiceNow delivery experience
• Business Analysis experience in a ServiceNow environment including the ability to gather thorough requirements and write effective user stories for development.
• Established ability to demonstrate ServiceNow functionality of various applications to stakeholders.
• Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes
• Hands on ITIL experience

Bonus Points if you have:

• An ITIL Foundation Certification
• A ServiceNow System Admin certification
• An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
• Experience interfacing with clients
• Leading teams or projects

Eligibility Requirements:

• US Citizenship required

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$64,000 — $160,200 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
• Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
• Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
• The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
• California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please.
• California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please
• California requires additional notifications for applicants and employees.
• California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please
• Canada requires additional notifications for applicants and employees. If you are a Canada resident, live in or plan to work from Toronto during the period of employment, please
• California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please