ServiceNow Business Analyst

Guidehouse; United States; Sur place; USD 70 000 - 116 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k) plan

Parental Leave

Tuition Reimbursement

Employee Assistance Program

Transit benefits

Résumé du poste

Guidehouse is seeking a ServiceNow Consultant to support and lead ServiceNow workstreams, translating requirements into concrete designs and collaborating with development teams to implement solutions. You will engage with stakeholders, assist with testing, and create documentation across GRC, SPM, and ITSM.

Travel up to 10%, a active Secret clearance, and a Bachelor’s degree or equivalent with 2+ years’ experience are required.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 2 years of professional experience.
• Active Secret clearance is required.
• ServiceNow modules such as GRC, SPM, ITSM experience.
• Experience with SDLC and Agile methodologies.

Responsabilités

• Support ServiceNow workstreams by interacting with clients and users to identify and translate functional requirements.
• Collaborate with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translate complex business requirements into technical designs and solutions using ServiceNow.
• Interact with stakeholders to capture current state processes and design future state processes during projects.
• Maintain regular engagement with users and stakeholders throughout all project phases.

Connaissances

Active Secret clearance

ServiceNow knowledge

Agile methodologies

Stakeholder engagement

Formation

Bachelor's Degree or equivalent experience

Outils

ServiceNow modules: GRC, SPM, ITSM

App Engine & Scoped Apps

Description du poste

• Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements


• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.


• Translating complex business requirements into technical designs and solutions using ServiceNow.


• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.


• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.


• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.


• Staying current with ServiceNow products, features, and industry trends to drive innovation.


• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.


• Building functional work products such as, but not limited to, process maps, design documents, and communications.


• Supporting functional product testing and training activities.


• Creating technical and functional documentation for ServiceNow solutions.

Job Family

SAAS/PAAS/Cloud Application Development

Travel Required

Up to 10%

Clearance Required

Active Secret

What You Will Do

• Support ServiceNow workstreams, including interacting with clients and users to identify and translate functional requirements


• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.


• Translating complex business requirements into technical designs and solutions using ServiceNow.


• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.


• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.


• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.


• Staying current with ServiceNow products, features, and industry trends to drive innovation.


• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.


• Building functional work products such as, but not limited to, process maps, design documents, and communications.


• Supporting functional product testing and training activities.


• Creating technical and functional documentation for ServiceNow solutions.

What You Will Need

• An ACTIVE and MAINTAINED \"SECRET\" Federal or DoD security clearance


• A Minimum of TWO (2) years of professional experience


• Bachelor's Degree or equivalent experience required


• Agile, SCRUM, or SAFe certifications are preferred


• Experience with Software Development Lifecycle methodologies, deliverables, and controls


• Knowledge of ServiceNow Modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps


• Experience with Software Development Lifecycle methodologies, deliverables, and controls


• Well-rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training


• Experience working in an Agile environment

What Would Be Nice To Have

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD)


• Excellent verbal and written communication skills


• Strong analytical, problem-solving skills


• Ability to work effectively in a team environment


• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels


• Heightened attention to detail


• Knowledge of the capabilities of other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau


• Hands‑on experience configuring ServiceNow solutions


• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment

The annual salary range for this position is $70,000.00-$116,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits Include

• Medical, Rx, Dental & Vision Insurance


• Personal and Family Sick Time & Company Paid Holidays


• Parental Leave


• 401(k) Retirement Plan


• Group Term Life and Travel Assistance


• Voluntary Life and AD&D Insurance


• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts


• Transit and Parking Commuter Benefits


• Short-Term & Long-Term Disability


• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities


• Employee Referral Program


• Corporate Sponsored Events & Community Outreach


• Care.com annual membership


• Employee Assistance Program


• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)


• Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.